• Part Time Customer Service Assistant

    Dairy Farmers of America (Wilbraham, MA)


    Job Description

    Provide assigned customers with the best possible customer experience and service regarding but not limited to product and service information, order management activities, billing inquiries, delivery information, and general requests. Service customer orders from receipt of order through cash application, ensuring prompt resolution of any issues which may arise from the time the order is placed through the date of invoice. Communicate in a professional manner so that positive customer relationships are maintained. Enter information in computer systems.

    Requirements

    EDUCATION AND EXPERIENCE

    • High school diploma or equivalent

    • 0 to 1 year of customer service or related experience

    KNOWLEDGE, SKILLS, AND ABILITIES

    • Knowledge of and skill with Microsoft Office Suite and company computer systems

    • Strong customer focus

    • Able to respond courteously and efficiently to inquiries, complaints, and requests

    • Able to project a professional image

    • Able to interact positively and work effectively with others (interpersonal skills)

    • Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences to ensure customers’ needs and requirements are met

    • Able to conduct basic research into issues or situations

    • Able to follow through and accomplish tasks through to completion

    • Able to complete basic arithmetic, such as addition, subtraction, multiplication and division

    • Able to follow directions

    • Able to multi-task and work in a fast-paced environment

    • Able to work with accuracy and attention to detail

    • Able to perform repetitive work

    • Must be able to read, write and speak English

    An Equal Opportunity Employer including Disabled/Veterans

    **Pay Range** 20.00/hr