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Technical Customer Support Engineer | Customer Support | USA | Remote

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

We’re searching for a U.S.-based Technical Support Engineer to join our Customer Support team, so that we can deliver expert-level technical support and ensure our healthcare customers get the most out of their RLDatix solutions. The Technical Support Engineer will troubleshoot complex issues, resolve escalations, and support customers in optimizing and maintaining their software environments.

Working hours for this position are 11am- 8pm EST (8am-5pm PST); this position will also participate in on-call rotation for after hours coverage as well as occasional holiday coverage.

How You’ll Spend Your Time

• Provide advanced technical support for web-based applications to troubleshoot, configure, and maintain client environments

• Serve as a point of escalation to our Customers’ IT departments and RLD’s internal teams to provide high-level technical support for our products and services

• Work closely with customers over the phone, through incident cases, and through virtual meetings

• Support authentication setups including Active Directory, LDAP, SSO, and federated authentication to ensure secure access

• Configure and troubleshoot IIS, application pools, batch jobs, and XML-based files to deliver tailored support solutions

What Kind of Things We’re Most Interested in You Having

• Experience in customer facing technical/application support roles, ideally within healthcare IT or enterprise software

• Proven success in utilizing strong problem solving skills to diagnose & resolve complex customer escalations

• Knowledge of SQL Server, Windows Server environments, and web technologies (.NET, ASP.NET, XML, HL7)

• Superb communication skills with a customer-first mindset and experience working in fast-paced support teams

• Sincere interest in healthcare technology and solving real-world system issues that impact care delivery

• A knack for working independently while remaining collaborative in a remote, high-accountability environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

Canada or US candidates