• Directory Management Monitoring & Support (Hybrid)

    RTX Corporation (Farmington, CT)


    Date Posted:

    2025-10-23

    Country:

    United States of America

    Location:

    UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA

    Position Role Type:

    Remote

     
     

    Security Clearance:

    None/Not Required

    RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

    Summary of Role:

    This role falls under Directory Management Operations as part of the Directory Monitoring and Support sub team, working with various vendors and stakeholders to help maintain enterprise-wide solutions. This role is responsible for monitoring and supporting the management, patching, support, maintenance, and recovery of multiple Active Directory domains, Azure cloud environments, the tools supporting them, and end users using the service. Further responsibilities include troubleshooting system issues, documenting processes and procedures, and participating in program / project calls.

    What You Will Do:

    + Configuring and managing monitoring solutions

    + Troubleshooting user reported issues via service desk ticket

    + Installation, customization, configuration, and support of Active Directory support and governance tools

    + Develop documentation, workflow diagrams, and assist with the creation of test scripts

    + Participate in projects that require Identity and Access Management (IAM) team involvement

    + Oversee production releases

    + Monitor delivery against SLAs

    + Support and ensure daily processes are in place to maintain an efficient platform

    + Review solutions to ensure new and existing integrations are implemented to best practice and security standards

    + Participate in production support for any Sev 1 / Sev 2 incidents

    Qualifications You Must Have:

    + Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience **or** an Advanced Degree in a related field and minimum 3 years of experience **or** in absence of a degree, 9 years of relevant experience

    + Experience with Active Directory and server monitoring processes and solutions

    + Knowledge in scripting (PowerShell, SQL, access, excel) and data mapping

    + Excellent analytical skills and attention to detail, including the ability to troubleshoot complex problems with minimal guidance

    + Familiarity with capturing and analyzing network packet captures and experience using Splunk for log analysis

    + U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

    Qualifications We Prefer:

    + Excellent communication skills, verbal and written and presentation skills.

    + Team player with proven collaboration, critical thinking and problem-solving skills

    + Ability to prioritize work without management direction and provide clear and documented status updates/metrics to management.

    + Must have the ability to quickly learn and adapt to new concepts, capabilities or tools based on the needs.

    + Experience with: SolarWinds Orion Platform, Tanium, One Identity Active Roles, Quest GPOADmin, SharePoint, ServiceNow

    What We Offer:

    Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

     

    Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

     

    _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

    Privacy Policy and Terms:

    Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

     

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.