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Position Summary...

At Sam’s Club, we don’t just innovate; we transform how millions of members experience value, every day.

With over 600 clubs, millions of active members, and a rapidly growing digital ecosystem, Sam’s Club is redefining what it means to serve members seamlessly. Our goal: deliver connected, intuitive, and rewarding experiences that make membership effortless.

We’re building the next generation of Services Experience — connecting digital and in-club interactions across services. When you combine our unmatched member relationships with cutting-edge technology, AI-driven insights, and an omnichannel footprint, you get an opportunity to shape one of the most exciting transformations in retail.

If you’re inspired by solving complex problems at scale, driving innovation through data and AI, and creating meaningful impact for millions, this is your moment. Join us.

What you'll do...

As a Staff Product Manager, Services Experience, you’ll lead the vision, strategy, and delivery of seamless, end-to-end journeys for Sam’s Club members across multiple services. You’ll define how members discover, purchase, and engage with offerings across digital and in-club experiences, ensuring every interaction is simple, transparent, and rewarding.

You’ll work across product, engineering, design, operations, and analytics to connect the member experience across diverse service categories. Using strong analytical and strategic skills, you’ll leverage data, AI, and automation to identify opportunities, drive efficiency, and deliver measurable impact. This role requires exceptional cross-functional leadership, clarity in complex problem spaces, and the ability to influence outcomes at scale.

**Our Ideal Candidate** …

Our ideal candidate is a member-centric, design focused, fluent in analytics, energetic, self-motivated individual focused on solving customer problems. The candidate has a strong sense of product ownership and commitment to growth coupled with a strong passion for technology and innovation. The candidate is an excellent communicator and builds strong cross-functional relationships, internally and externally. The candidate is results-oriented and demonstrates a strong bias for action.

You'll make an impact by...

+ Developing and championing a world class product vision and strategy, using domain expertise, internal and external best practices, identifying market opportunities, and building business cases.

+ Developing and enhancing products as you will manage product roadmaps, driving priorities aligned to business goals, turn insights into actionable initiatives, determine rollout strategy, and manage risks.

+ Driving the execution of multiple projects in an agile environment for product management including product requirements that provide overall direction by analyzing business objectives and user needs.

+ Partnering very closely with high performing engineering teams to ensure we are building scalable software products that meet customer needs and on time with quality.

+ Managing project ambiguity, complexity and interdependencies in an organized and structured way and willing to do what it takes to make our product successful.

+ Having sound business judgment as well as ability to think strategically & tactically, analyze quantitatively, problem-solve, and scope technical requirements.

+ Having strong oral and written communication skills are crucial to influencing others internally and externally.

You'll sweep us off our feet if...

+ You’re deeply member-centric, with strong empathy for member needs and a passion for creating experiences that earn trust and loyalty.

+ You bring analytical rigor, using data and insights to shape strategy, measure impact, and drive continuous improvement.

+ You think in platforms, not projects, connecting multiple services into cohesive, scalable experiences.

+ You're comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.

+ You have a test and learn mentality and an agile way of working to improve your team's products.

Qualifications

+ 7+ years in product management or related roles, ideally building large-scale consumer or service platforms.

+ Proven ability to design and deliver experiences that bridge digital and in-club environments.

+ Deep expertise in using quantitative and qualitative insights to shape strategy, measure impact, and make data-driven decisions.

+ Understanding of how to apply AI and intelligent systems to drive efficiency, insight, and personalization in product workflows.

+ Demonstrated success influencing and aligning teams across business, technology, design, and operations.

+ Experience operating in large, complex organizations with the ability to translate strategy into scalable execution.

_The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process._

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.