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Duration: 12+ Months Contract

Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

Job Summary:

SCOPE OF THE PROJECT

As the Agency continues to see increased growth of Enterprise Applications such as with the Electronic-Health-Records (EHR) initiative, the Agency’s Office of Information Technology (Client) is upgrading the Agency’s base network and wireless infrastructure to allow critical systems to better leverage network resources, data, assets, infrastructure, and systems. Consistent with the best security practices, DPH has upgraded the Agency’s enterprise wireless networking system with focus on integration into an existing Identity-Based Networking Services (IBNS) solution.

Responsibilities include statewide travel to agency facilities to assist with network equipment upgrades, facility relocations, issue resolution, and the installation and configuration of enterprise wireless access points.

The applicants selected will work under the general guidance of the Network Operations team but will also be required to work closely with other teams and Agency staff at all levels. Selected candidates will follow the Agency’s Change Management process, and track and document the work and other tasks regularly communicating status updates to management and project manager.

Candidates must be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.

DAILY DUTIES / RESPONSIBILITIES

The network administrators for these openings under the general guidance of the assigned Agency Network Manager or lead will coordinate daily/weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Agency’s critical enterprise wireless and network infrastructure. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrators will ensure assignments are completed accurately and on-time, and regularly provide: progress, tasks, and deliverables status updates to the assigned manager.

Specific duties and responsibilities will include but not limited to the following:

+ Monitor and identify issues with Agency wireless networks and remediate

+ Support wireless and network connectivity on Windows-based systems

+ Support wireless and network connectivity on Mac-based systems

+ Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)

+ Manage the wireless network/device lifecycle at all stages

+ Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems

+ Assist with Client registration of devices on the network

+ Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.

+ Perform enterprise wireless network deployments, installations, and upgrades

+ Requires comfort working on a ladder; ability to lift 40 lbs.

+ Perform firmware/software/security/feature upgrades and other maintenance tasks

+ Monitor Agency trouble ticket system and complete network assigned tickets

+ Will serve as the Agency’s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.

+ Assists Agency staff/contractors in resolving wireless and other network related problems

+ Coordinate and assist with testing and validation

+ Adhere to State and Agency security and IT policies and standards

+ Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained

+ Assists various IT groups with other “non wireless” tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)

+ Create, maintain, and review/improve upon notes and wireless documentation

+ Ability to plan, organize, review, and implement associated project milestones to completion.

+ Provides updates to Project Team

Each selected candidate will be utilized for 40 hours per week for the duration of this project. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected applicants must be flexible to the potential of travel days being extended beyond normal business hours.

Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support via email. Applicants must be able effectively communicate technical and project details with IT and non-IT staff and at all levels.

Module support of the project.

+ DPH will require that the selected applicants sign the DPH confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.

+ Any changes to hours per day/week worked must be approved by DPH.

+ Contractors must be available or onsite to DPH during each day/week at the Agency’s discretion, excluding state holidays, throughout the term of the contract with any at-home/remote-work (i.e., outside the Agency) requiring prior approval.

+ DPH may require that the selected applicants successfully complete online HIPAA training.

+ There will be a weekly review between each contractor and DPH to ensure the expectations of this agreement are met.

+ Contractors must form productive working relationships with individuals from diverse backgrounds and at all organizational levels.

+ DPH will not accept any offers including an “up-lift” charge. The rate paid per contractor must not exceed the maximum rate established for this position described in the State contract terms.

+ Contractors are required to follow Agency IT Standards, policies, and procedures including documentation.

+ All notes, documents, and work-product resulting from this SOW become the sole property of the South Carolina Department of Health and Environmental Control and Contractors agree not to publish, share, or publicize without the prior written permission of DPH.

Payment Schedule:

All timesheets shall be entered and approved in a timely manner per State contract terms. The State will cover round-trip travel expenses associated with milage to and from sites with 400 Otarre Parkway, Cayce, SC 29033 being the departure location if a state vehicle is not available and approved by the NOC Supervisor. Extra costs will NOT be covered (i.e., benefits, insurance, food, room and board, etc.) for contractors under this contract.

Not an Offer of Employment:

The selection of applicants is solely for contracted work and/or services and does not constitute any offer of employment with the Agency.

DPH Support:

DPH will provide:

+ All required network accounts, access rights and tools to complete tasks.

+ Any DPH required training such as Agency online HIPAA.

+ Staff to assist with any application or procedure questions.

+ State vehicle if available and scheduling of vehicles for job duties

+ Workstation (i.e., Laptop) and required software.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

+ **3+ years Local Area Network (LAN), WLAN, WAN**

+ **3+ Year - Network administration – CISCO and Palo Alto Firewall**

+ **3+ years Cisio Identify Services Engine (Client)**

+ 3+ years of Ticketing System

+ Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking)

+ Ability to climb and work on a ladder to reach ceiling to install wireless access points.

+ Ability to lift and move PCs, monitors, and other equipment.

+ Valid driver’s License

+ Interpersonal skills

+ Verbal communication skills, written communication skills

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

+ Network Certification

+ Solarwinds Orion

+ Ekahou Sidekick

REQUIRED EDUCATION:

Associates Degree in a relevant field of work or high school diploma with equivalent work experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.