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Job Description:

The Knowledge Management Analyst collaborates with caregivers across the enterprise to support clinical knowledge management processes. This position proactively connects with the clinical business to optimize and simplify process and content while ensuring compliance to policies, procedures and guidelines. This includes using available tools or working with knowledge engineers to develop tools to support the clinical, operations, and technical teams to improve efficiencies. This position also reacts to the requests and support needed by the business and caregivers. This could be training, new or existing content support, and facilitating work between the business and knowledge management and DTS as appropriate.

The Knowledge Management Analyst interprets data to develop actionable steps that will improve processes and optimize results (i.e. forms management).

Essential Functions

+ Reviews content to ensure compliance with internal guidelines, reducing redundancy, streamlining, simplifying and standardizing processes across a single service line or the whole business as needed.

+ Works with internal DTS service lines to guide users to the appropriate solution for their document needs and coordinate this support and / or handoff to the correct teams.

+ Provide excellent customer service including clear and frequent communication, ownership of problems and solution recommendations, and assisting customers have a satisfactory resolution to their content management challenges.

+ Partner in support of continuous improvement and optimization.

+ Recommends workflow and application changes for improved quality, safety or efficiency and works through the necessary governance structure for approvals.

+ Develops and monitors controls to ensure appropriate availability and data integrity within applications assigned.

+ Reports issues and errors out to Leader for escalation, as needed.

+ Meets department productivity standards and department goals.

+ Ensures compliance with guidelines/requirements related to patient confidentiality.

+ Demonstrates knowledge of electronic health information systems and other information systems. (e.g. Epic, OnBase, etc.)

+ Facilitates and supports various team meetings across multiple service lines, both within and outside of DTS. This could include collaboration with patient education, orders develop team within DTS, forms committee and others as appropriate. This position will grow as the knowledge, technology, and enterprise needs expand requiring other responsibilities not defined here.

+ Performs other duties and special assigned projects by direct leader [i.e. director, manager/supervisor].

Skills

+ Interpersonal Skills

+ Problem-Solving/Critical Thinking

+ Organization/Prioritization

+ Medical Terminology

+ Knowledge / Content Management

+ Customer Service

+ Information Systems

+ Change/People Management

+ Patient Confidentiality

+ Clinical Forms

+ Detail Oriented

+ Communication Verbal & Non-Verbal

+ Quality Control

+ Electronic Medical Record

Job Specific

+ This role is fully remote

+ Monday - Friday 8am - 5pm

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.

Qualifications

+ High School diploma or Equivalent required.

+ Associate or bachelor's degree in healthcare related field preferred.

+ Experience with forms management program preferred.

+ Any related healthcare certification preferred.

+ Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.

+ Experience with Epic, OnBase, or forms/Knowledgement management software preferred.

+ Medical terminology, preferably in a healthcare setting, is required.

Physical Requirements:

Physical Requirements

+ Sitting for long periods of time.

+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

+ Frequent interactions with providers, colleagues, customers require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately

+ For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$33.75 - $53.16

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.