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About the Opportunity:

Kelly Services is recruiting a dedicated Customer Service Liaison for our client—a team focused on innovation, customer obsession, and continuous improvement. Here, you’ll play a key role in supporting internal and external customers and ensuring smooth communication and follow-through on special requests.

What You’ll Do:

+ Maintain contact with customers, providing updates and requested information

+ Act as the main point of contact and coordinate between clients and internal teams

+ Trace shipment data for integrity and manage cases specific to the client

+ Handle POD (Proof of Delivery) requests and clear reclamations

+ Communicate and resolve escalation issues quickly

+ Review and follow operational procedures (SOP’s) regularly

+ Support service providers with processes such as stock inventories

What We’re Looking For:

+ At least 2 years of work experience

+ SAP and Salesforce experience preferred

+ Proficient in Microsoft Word and Excel

+ Excellent verbal and written communication skills

+ Strong multitasking and time management in a fast-paced setting

+ Initiative, flexibility, and the ability to work independently and in teams

+ Willingness to work overtime if needed

Physical Requirements:

+ Able to lift, push, or pull up to 50 lbs

+ Comfortable standing or walking for long periods

+ Ability to reach, stoop, and bend

+ Work in a manufacturing environment

Security & Compliance:

+ Follow company policies for information security and confidentiality

+ Report any security or data concerns promptly

+ Protect and responsibly handle company and client data

Ready to join a dynamic and innovative team? Apply today with Kelly Services and help our client deliver great customer experiences!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.