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Looking for a new job? Kelly Services has partnered with a premier company that is located in Mansfield, MA.

Customer Service** - **eCommerce Operations Specialist

Position Overview:

The eCommerce and Operations Specialist provides front-line support for online platforms, including eCommerce, Sales, and Marketing websites. This role ensures seamless customer experience by handling incoming support inquiries via email, chat, and phone, while also assisting with account setup, access management, and technical troubleshooting.

Key Responsibilities:

Customer and User Support

+ Respond promptly to eCommerce and Sales Center support emails, chat messages, and phone calls.

+ Process and fulfill requests for new company and user account creation.

+ Assist customers with password resets, login issues, and account access troubleshooting.

+ Provide courteous, professional communication and follow-up to ensure customer satisfaction.

+ Manage incoming marketing website support inquiries via email, chat, and phone.

+ Coordinate with internal teams to resolve technical or content-related issues efficiently.

+ Maintain and send weekly call logs and support activity reports to relevant stakeholders.

2 years of Customer Service or ECommerce operations experience is required.

Hours for this **Customer Service** position are M-F 8:30am - 4:30pm

Pay for this **Customer Service** position is 30.00 per hour

Apply today!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.