• Salesforce / Commercial Support Lead

    NTT DATA North America (Morris Plains, NJ)


    Company Overview:

    Req ID: 345337

     

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

     

    We are currently seeking a Salesforce / Commercial Support Lead to join our team in Morris Plains, New Jersey (US-NJ), United States (US).

     

    Salesforce Support Specialist Roles & Responsibilities

    Application Support & Issue Resolution

    + Provide **day-to-day support** for Salesforce users across Sales Cloud, Service Cloud, and other modules.

    + Troubleshoot and resolve **technical issues** , configuration errors, and user-reported problems.

    + Monitor system performance and escalate issues to development or infrastructure teams as needed.

    + Maintain **support documentation** , FAQs, and user guides to improve self-service and reduce ticket volume.

    User Assistance & Training

    + Assist users with **navigation, data entry, and reporting** within Salesforce.

    + Conduct **training sessions** and create materials to onboard new users and improve adoption.

    + Respond to queries related to **profiles, roles, permissions, and access controls** .

    Configuration & Maintenance

    + Perform **basic configuration tasks** such as creating custom fields, validation rules, workflows, and reports.

    + Support **data integrity** through regular audits, deduplication, and cleanup activities.

    + Collaborate with Salesforce Admins and Developers for enhancements and bug fixes.

    Process & Documentation

    + Document recurring issues and identify **patterns for process improvement** .

    + Participate in **UAT (User Acceptance Testing)** and support release management activities.

    + Ensure compliance with **IT support processes** and service level agreements (SLAs).

    Required Skills & Experience

    + 5+ years of experience in **Salesforce support or administration** .

    + Strong understanding of **Salesforce configuration** : custom objects, fields, workflows, reports, dashboards.

    + Familiarity with **Salesforce Lightning UI** and basic troubleshooting techniques.

    + Excellent **communication and customer service** skills.

    + Experience working in **ticketing systems** (e.g., ServiceNow, Jira).

    + Ability to work in a **collaborative team environment** and manage multiple support requests.

    + Salesforce certifications (Admin or App Builder)

     

    \#LI-North America

    About NTT DATA:

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

     

    NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.