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Site Manager

**Wage:** $60,000/ salary

JOB SUMMARY:

Serves as a professional, friendly and informed first point of contact for all incoming site employees and visitors. Acts as the site resource for client and visitor requests and services. Performs access control to ensure compliance with company requirements and standards. Additional site-specific security or administrative services as required for the site.

Distinguishing Characteristics:

Professional appearance and ability to multitask with numerous executive customers and visiting representatives.

ESSENTIAL FUNCTIONS

+ Ability to focus on all incoming Guests, Visitors and Employees with an outstanding professional, interpersonal and hospitable greeting.

+ While greeting and processing visitors, assure compliance with all customer access control procedures.

+ Guests/customers should be greeted while standing, offering accommodating and quality service. You are the reflection of the Corporation you are representing.

+ Offer hospitality by letting the visitor/guest know the services you can assist with during their visit with the Corporation. Whatever is necessary to make each person feel they have been treated with the most professional, warm and courteous welcome.

+ While welcoming your visitor, sign them into the registration book with the submission of a Photo ID, Passport or Driver’s License.

+ Offer customer focus and detail services that are available to visitors to make their time spent at the corporation a quality, lasting, and memorable experience.

+ Be familiar with all conference rooms. Provide an up to date schedule of conference rooms and reserved room information, along with availability.

+ Assure the common areas around your space are well maintained and ready for guests.

+ All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM QUALIFICATIONS AT ENTRY

+ Associates degree or 2+ years quality customer service or related training or equivalent combination of both.

+ Ability to obtain a US Government Secret Security Clearance (If applicable)

+ US Citizen/Person

+ Advanced experience in MS Office

+ Possess excellent interpersonal skills, project a professional appearance, outgoing and energetic personality.

+ Strong belief in customer service and professionalism.

+ Self -motivated, Self-starter. High energy individual that likes challenges and thrives in a fast-paced environment.

+ Strong organizational skills and attention to detail.

MINIMUM HIRING STANDARDS

+ Must be at least 18 years of age.

+ Must have a reliable means of communication (i.e., pager or phone).

+ Must have a reliable means of transportation (public or private).

+ Must have the legal right to work in the United States.

+ Must have the ability to speak, read, and write English.

+ Must have a High School Diploma or GED. If not, must be willing to complete the GED program within six months.

+ Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience:

+ High School Diploma or G.E.D

+ 2+ years quality customer service or related training or equivalent combination of both.

**Competencies (as demonstrated through experience, training, and/or testing** ):

+ May be required to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers and/or authorization for training Security Officers.

+ Knowledge of or ability to learn security operations and procedures.

+ Knowledge of or ability to learn concierge standards and procedures.

+ Ability to carry out instructions furnished in written, oral, or diagrammatic form.

+ Ability to be an effective team member.

+ Ability to maintain professional composure when dealing with unusual circumstances.

+ Courteous telephone manner.

+ Ability to adapt to changes in the external environment and organization.

+ Ability to write routine correspondence, including logs and reports.

+ Ability to use personal computer including word processing and data entry.

+ Good organizational skills.

+ Ability to provide exceptional quality customer service.

+ Excellent interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

+ Knowledge of standard office procedures and practices.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

+ Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

+ May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

+ Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

+ May be required to work overtime without advance notice.

+ Required ability to handle multiple tasks concurrently.

+ Keyboarding, basic computer usage and operating controls.

+ Regular talking and hearing.

+ Frequent sitting, standing and walking, which may be required for long periods of time.

+ Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.

+ Occasional lifting and/or moving up to 10 pounds.

+ Close vision, distance vision, and ability to adjust focus.

+ On occasion may be required to perform stressful and physical activity.

+ Handling and being exposed to sensitive and confidential information.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

+ Retirement plan

+ Employer-provided medical and dental coverage

+ Company-paid life insurance

+ Voluntary life and disability insurance

+ Employee assistance plan

+ Securitas Saves discount program

+ Paid holidays

+ Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.