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Description

This position is incentive eligible.

Introduction

Do you want to join an organization that invests in you as a Medical Transport Director of Operations? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Medical Transport Director of Operations like you to be a part of our team.

Job Summary and Qualifications

In collaboration with the Sr. Director of Operations, the Director of Operations is responsible for supporting all aspects of the medical transport operations, including the implementation of new programs, processes, and functions within the department. The Director of Operations will provide input in informing and supporting the Medical Transport strategy across the Enterprise by collaborating with Corporate, Regional, Division and Field leaders to drive strategic alignment that results in enhanced outcomes for our patients.

What you will do in this role:

+ Works in collaboration with Sr. Director of Operations in leading day-to-day operations, which may include strategic partnerships/affiliations, vendor management and Enterprise contracting.

+ Through collaboration with internal and external stakeholders, designs processes, systems, procedures, and operational changes to increase efficiency, effectiveness, and customer/patient satisfaction. Ultimately responsible for identifying best practices and opportunities to scale, creating standard operating procedures and key performance indicators, as well as methods to track such.

+ Supports team development, including working with Medical Transportation Education and Infrastructure colleagues to develop training. This development should include building and maintaining a culture of accountability for providing excellent service to all customers, including patients, employees and leadership.

+ Analyzes all aspects of department processes for potential improvement opportunities and relays these to Sr. Director of Operations.

+ Identifies and develops recommendations for capacity management and patient throughput as it pertains to the intake of transfers or other patient movement into our hospitals.

+ Works with internal and external stakeholders to identify any issues or barriers to optimal patient care and growth, and makes recommendations and/or creates standards to drive desired change.

+ Coordinates with Sr. Director of Operations in establishing realistic but challenging expectations as well as measurable objectives and goals by designing and managing the structure and processes necessary for efficient operations, achievement of clinical performance and projected growth.

+ Supports the development and implementation of expense management processes and strategies, in alignment with objectives and budgets set by CFOs and Department / Enterprise leadership.

+ Collaborates with division emergency preparedness and supports the PLC and Medical Transport team objectives, including routine in-person support in the Enterprise EOC.

+ Drives adherence to all applicable regulatory bodies and organizational legal and compliance requirements, including program-specific accreditation standards or requirements and respective state EMS agencies, DEA, and all HCA Healthcare, Inc legal and compliance standards.

+ Develops and recommends technological enhancements and/or replacements to support medical transportation operations.

+ Assists with the development of local strategic plans and new programs/services.

What qualifications you will need:

+ Bachelor's degree required

+ 5+ years of experience in progressive management experience in healthcare, operations, and/or medical transportation leadership required

+ Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative.

+ Or equivalent combination of education and/or experience

+ EMT-P or RN Licensure; must maintain licensure(s) throughout employment preferred

+ Ability to work well under pressure on concurrent, multidisciplinary projects.

+ Solid level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis.

+ Demonstrated competency in business finance, which may include budgeting and projections.

+ Ability to establish credibility and be decisive.

+ Proven ability to manage, train and develop a team.

HCA Healthcare (Corporate) (https://careers.hcahealthcare.com/pages/corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled **resources and opportunities** to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and **career advancement opportunities** , every person has a solid foundation for success. Nashville is also home to our **Executive Development Program** , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Medical Transport Director of Operations opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.