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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Training Specialist Sr.

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:

**Southfield, MI** : 300 Galleria Officentre Southfield MI 48034

**PRIMARY PURPOSE** **:** To work with department management on identifying training needs prior to designing, developing, and implementing training materials and programs, including self-paced, instructor led and on-line learning; and to collaborate with Sedgwick University (SU) to develop and certify programs that achieve the defined learning and business objectives of the department.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

+ Monitors and evaluates the effectiveness of curriculum by tracking outcomes and ensuring alignment to business objectives.

+ Collaborates with Sedgwick University on instructional design, development and certification of effective training programs in accordance with SU standards.

+ Assists in modifying, revising, and updating the content of existing training programs.

+ Assist with the implementation of policies and procedures to support workflow design, training and application of best practices models to address training needs and client issues or initiatives.

+ Evaluates the department’s existing training and educational programs, and provides feedback on ways to enhance or replace existing programs.

+ Provides support for knowledge management tool, including ongoing maintenance of tool and oversight of data integrity

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

+ Performs other duties as assigned.

+ Supports the organization's quality program(s).

+ Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Licenses as required.

Experience

Six (6) years of related experience or equivalent combination of education and experience required to include two (2) years training experience including presentations and two (2) years of experience in Microsoft related product.

Skills & Knowledge

+ Excellent knowledge of Adult Learning and blended learning methodologies

+ Excellent interpersonal skills Excellent oral and written communication, including presentation skills

+ PC literate, including Microsoft Office products

+ Analytical and interpretive skills

+ Strong organizational skills

+ Ability to link content and delivery of cross-functional subjects

+ Ability to manage multiple projects and set priorities

+ Ability to work in a team environment

+ Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental** **:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical** **:** Computer keyboarding, travel as required

**Auditory/Visual** **:** Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com