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Centralized QA, Training Specialist II - Access Center

Webster, Texas, United States

New

Medical Administrative

UTMB Health

Requisition # 2505937

Training Specialist III

Minimum Qualifications:

Bachelor's degree or equivalent in related field and two years related experience.

Centralized QA Training Specialist II — Responsibilities

+ Serve as a backup trainer for New Hire and Continuing Education training, including curriculum delivery when needed

+ Provide direct coaching and feedback escalation insights to the Training team to close performance gaps in real time

+ Conduct call, documentation, and workflow quality evaluations across all Access Services service lines using standardized QA scoring tools

+ Identify performance trends and escalate quality, compliance, or training concerns to appropriate leadership channels

+ Document results, scoring rationale, and coaching opportunities with clear, concise, and actionable written feedback

+ Participate in calibration sessions to maintain scoring consistency across the QA team and training leadership

+ Assist with auditing process improvements, scripting enhancements, and optimization of frontline workflows

Licenses, Registrations, or Certifications:

Current American Heart Association BLS and ACLS or PALS instructor or 2 years of critical care experience.

Preferred Qualifications:

Current American Heart Association BLS and ACLS or PALS instructor or 2 years of critical care experience.

Job Summary/Description:

To plan, implement, and evaluate a variety of professional and technical development programs for all employees.

Job Duties:

• Plans, implements, and evaluates orientation programs for employees.

• Cooperatively plans, organizes, implements, and evaluates continuing educationprograms, skills training, leadership, and management development programs.

• Identifies resources and facilities essential to provision of in-service education.

• Assists in identifying learning needs.

• Adheres to internal controls established for department.

• Performs related duties as required.

Salary Range:

Actual salary commensurate with experience or range if discussed and approved by hiring authority.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Compensation