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POSITION SUMMARY

This role supports our outpatient rehab department from our physical therapy office located within the Ottauquechee Health Center.The individual in this role will review, process, and track all patients referred for services delivered by our providers and therapists. Kindly greet patients, schedule appointments, responds to patient calls, provides support to staff onsite and at our Windsor office.Ability to multi task and stay organized, with excellent customer service skills are needed in this position.

RESPONSIBILITIES

* Responds to patient calls providing general information and education.

* Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.

* Assesses needs of patients without appointments and triages referrals as appropriate.

* Reviews schedules daily for accuracy in scheduling. Reviews wait list, no-shows, and cancellations, while managing multiple e-DH worklists. Reschedules patients to assure schedules are fully booked and patients’ needs are met.

* Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call.

* Completes insurance verification for all referrals in a timely manner, and prior-authorizations for further treatment as needed.

* Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy.

* Monitors the waiting room for patients in distress and seeks assistance when needed. Reports all concerns and complaints to supervisor/manager.

* Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers and/or supervisor.

* Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to ensure that referrals are completed timely and accurately. Schedules patients for initial evaluation and all follow up appointments following department policies and procedures.

* Implements and monitors DH policies and procedures.

* May be asked to travel and provide coverage at our Windsor office as needed.

* Performs other duties as required or assigned.

QUALIFICATIONS

* High school graduate or equivalent with 1 year experience in provider office.

* Knowledge of insurance benefit programs and medical terminology preferred.

* Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.

* Able to prioritize multiple tasks, and manage time effectively.

* Must have prior computer experience, excellent communication skills, and attention to detail.

Salary: Min: $17.00, Mid: $21.68, Max: $26.35

* Area of Interest:Administrative Support;

* Work Status:M-Thu 7:30am-4pm;

* Employment Type:Full-time;

* Job ID:3750

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.