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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Reporting to the Director, Global Dining Business Enablement and Operations, the successful Senior Manager candidate will be responsible for driving key initiatives and processes that will enable the Global Dining organization to continue scaling and delivering best-in-class experiences for our customers. This Senior Manager will play a critical role in supporting functions across Resy & our Global Dining team, including, but not limited to, Marketing, Product, third-party onboarding and Servicing to deliver a successful Customer experiences. This person will oversee critical business processes that are customized to meet Resy and our Global Dining Team’s business objectives and achieve continued growth. This person will work closely with American Express team members to ensure policy compliance and drive our operational processes through appropriate review and approval processes.  A successful candidate will play a key role in elevating our operational excellence culture and enable business processes to scale for the future of Global Dining.

Responsibilities:  

+ Lead as project manager across key cross-functional initiatives that will enable our global dining business to scale and improve operational processes

+ Guide ongoing governance, including development and implementation of Risk & Control Self Assessments (RCSA) and other critical compliance or audit related efforts

+ Provide support for issue management (enterprise risk events) as necessary by identifying root cause, developing solutions for how to stop impact, and designing long-term controls

+ Collaborate across the Global Dining business to drive our business enablement and customer experience agendas and actively guide operational excellence processes across our Restaurant, Consumer, and Amex Dining businesses

+ Serve as central contact across relevant Product, Engineering, Control Management, Compliance, Privacy, Marketing and Servicing teams to guide programs through appropriate reviews and approvals

+ Anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery and reengineer activities to help improve speed to market

+ Create process flows and develop toolkits, resource guides, and standard operating procedures documentation

+ Lead a high-performing team of B30 colleagues

Qualifications:  

+ Outstanding interpersonal, communication, and influencing skills with the ability to work with business partners across different functions and with colleagues at all levels

+ Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions, particularly in areas of understanding compliance, risk management, and operational excellence principles

+ Ability to deliver results against timelines, prioritize, and implement processes

+ Excellent program management skills to lead end-to-end partnership delivery across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.

+ Self-starter that can excel in a dynamic environment by driving decision-making and adapting to change

+ Passion for restaurants and desire to work on dining landscape

+ Bachelor's Degree required

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Product

**Primary Location:** US-New York-New York

**Other Locations:** US-Illinois-Chicago

**Schedule** Full-time

**Req ID:** 25020300