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Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading provider of payments for corporations and businesses of all sizes globally. The US SME (Small Medium Enterprise) segment is the largest opportunity for growth in GCS and a key area of strategic focus and investment. The US SME Customer Marketing team deepens relationships with existing customers by offering powerful backing and financial support to Small & Middle Market businesses.

How will you make an impact in this role?

The Senior Analyst, US Customer Marketing will support the Director in developing and executing marketing strategies that deepen relationships with existing business customers, drive cross-sell growth into expense management solution(s), and deliver measurable customer and business outcomes. This role combines end-to-end campaign execution, analytical rigor, and strategic creativity to measure business impact.

The Senior Analyst will collaborate closely with partners across Product, Analytics, Compliance, and the broader Marketing organization, as well as creative agency partners. This is a great opportunity to contribute to a transformational strategy for the business.

Key Responsibilities:

+ Execute end-to-end customer campaigns, in partnership with numerous stakeholders inclusive of creative agency partners, field partners, compliance, and product.

+ Manage all tracking and reporting for campaigns, including partnering with analytics teams for measurement readouts and sharing reporting updates with sales leadership teams.

+ Use data-driven insights to identify optimization opportunities, inform cross-sell recommendations, and test new channels/strategies.

+ Keep pulse on competitive insights, in addition to customer marketing, email and omni-channel trends, and best practices, to champion a modern, relevant experience for B2B customers.

Minimum Qualifications:

+ 2 years of relevant work experience (Customer Marketing, CX, Analytics/Reporting, and/or Lead Generation).

+ Ability to synthesize data from multiple sources and derive insights.

+ Proven ability to identify opportunities to digitize and enhance the customer journey.

+ Superior attention to detail to ensure end-to-end flawless execution.

+ Ability to build relationships and partner with numerous cross-functional teams.

+ Proactive contributor, with ability to operate autonomously.

+ Proficient in Microsoft PowerPoint and Excel; Salesforce MarketingCloud experience a plus.

+ Bachelor's degree required.

Qualifications

Salary Range: $78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Marketing

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25019278