"Alerted.org

•務目的（Job Purpose）

+ コンタクトセンター領域の企画・設計・業務改善を通して、コンタクトセンターの運営を最適化し、コンタクトセンターの業務生産性の向上と顧客及びビジネスパートナー（代理店）の顧客満足度の最大化を実現

•責（Job Responsibilities）

+ コンタクトセンター領域のデータベースからデータ分析及びデータ提供

+ 会社施策に基づく、課題整理、あるべき改善策の提案

+ コンタクトセンターのKPI(応答率・放棄率・平均処理時間等）のレポートやKPI改善を目的とした提案

+ コンタクトセンターへの新たな業務プロセスやソリューションの展開

+ 上記に伴うプロジェクトの運営

•要な関係先（Key Relationships）

•部関係先 (AIG組織内)

+ コンタクトセンター統括部

+ 事務統括部

+ IT部門

+ ディストリビューション部門

+ 各商品部門

•部関係先 (AIG組織外)

+ 顧客／代理店

+ 開発ベンダー会社

•要とされるスキル・経験（Required Skills & Experiences）

•終学歴

+ 学士号または同等の学位

•キル/知識/能力/資格/免許

•能力】

+ データ分析スキル（ExcelやPower BI等を用いた集計）

+ コミュニケーション力・調整力（コンタクトセンターとの協力や他部門との調整）

+ 資料作成スキル（Excel、Word、Powerpoint）

+ 英語力（TOEIC：780点以上）

+ コンタクトセンター領域の知識があれば、尚可

+ CRM（Salesforce）やCTI（Genesys Cloud）の知見者歓迎

•性格/気質】

+ 変化に柔軟に対応し、新しい業務や分野に前向きかつ積極的にチャレンジする姿勢

+ 周囲と円滑にコミュニケーションを図り、自身の考えや意見を伝えることができる

•務経験

•必須】

+ コンタクトセンターや顧客対応部門での業務経験（間接部門含む）

•歓迎】

+ プロセス改善や企画部門での経験

+ データ分析やレポート作成業務経験

•務目的（Job Purpose）

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected] .

Functional Area:

OP - Operations

AIG General Insurance Company, Ltd.