• Market Collection Manager

    Carter Lumber (Kent, OH)


    Market Collection Manager

     

    Kent, OH

     

    Full Time

     

    Corporate Office

     

    Manager/Supervisor

     

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    The Carter Lumber Market Collection Manager is responsible for managing a market portfolio (of $200M - $500M annual revenue) to meet cash flow targets while mitigating delinquent receivables and bad-debt loss.  Professionally address customer requests, partner with sales and administrative teams to promote sales, build lasting customer relationships and thrive in a fast-paced team environment.

     

    + Collect accounts receivable for assigned market.  Drive collection of AR and regularly achieve DSO, cashflow and % current targets.

    + Meet cashflow targets through direct involvement with customers and internal resources (credit, field and sales leadership), focus on fostering positive long-term payment relationships and cultivating win/win solutions

    + Serve a liaison between market business leaders, corporate credit resources and customers - assist with difficult customer accounts and take the lead on escalated AR issues

    + Monitor exposure relative to credit limits, manage credit hold queue and related process

    + Enforce credit policy and expectations in local markets

    + Demonstrate a high-level of judgement in collecting; balance the need to collect and secure with sales goals and relationships

    + Utilize the Get Paid credit module integration to enhance productivity and maintain collection notes

    + Monitor and maintain Lien/Bond rights, coordinate closely with Legal & Lien team to properly execute lien waivers and file Liens to secure delinquent balances

    + Negotiate and secure arrangements for payment with delinquent accounts

    + Work closely with Credit Legal Team to quickly identify, escalate, and secure at risk balances

    + Represent Carter Lumber with local credit industry groups/NACM

    + Troubleshoot discrepancies, missing information, and billing disputes to resolution

    + Perform other duties as assigned

    + In office role

    + $60k-$90k

    EXPERIENCE/EDUCATION:

    + Bachelor’s degree in Business, Accounting or related field or 5+ years leading accounts receivable efforts of mid-sized market ($100M - $300M in revenue) and preferably in the construction/supply industry

    + CBA, CBF or CCE certification desirable

    + Strong understanding of construction contracts and standard project money flow

    + Extensive knowledge of construction mechanics lien/ bond laws and regulations of states in assigned market and negotiation of conditional and unconditional lien waivers

    + Basic accounting and finance knowledge is required

    SKILLS:

    + Demonstrated proficiency working with Microsoft Word, Excel, and Outlook

    + Ability to communicate effectively across varying audiences and gain consensus

    + Exercise good independent judgment & discretion, can make decisions and articulate reasoning

    + Takes ownership and accountability for results

    + Prioritizes and adheres to established deadlines

    + Quickly identifies and resolves issues, knows when to “raise the flag” to escalate issues

    + Excellent verbal and written communication