• Front Desk Supervisor - Aloft

    Sherman Associates, Inc. (Minneapolis, MN)


    Job Descriptions:

    At Aloft Minneapolis, we’re different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they’re not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That’s what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.

     

    This is a Sherman Associates owned Marriott franchised location.

     

    Responsible for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and checkout procedures and the general operations of hotel facilities. Acting as an agent themselves they lead by example and provide support and coaching to the Talent.

     

    Schedule: We are currently seeking 2 full-time Front Desk Supervisors to join our team! Availability should include both weekdays and weekends.

     

    + AM Front Desk Supervisor hours: 7:00AM - 3:00PM

    + PM Front Desk Supervisor hours: 3:00PM - 11:00PM

     

    Pay: $18.00 - $21.00/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

    Essential Functions

    + Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process

    + Assures required Front Desk supplies are readily available to best serve the guest

    + Acts as the first management line of contact for all guest complaints or issues

    + Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied

    + Assures all financial transactions are completed properly and within the established guidelines of the property

    + Responsible for the preparation, upkeep and management of sales throughout the day and at night

    + Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction

    + "Owning" the desk and desk operations they strive to exceed guest expectations at every opportunity

    + Acts as Manager on Duty and supervises operations

    + Completes other duties as assigned

    Required Experience:

    Minimum Requirements

    + 1-2 years of experience in hospitality related environment, with at least 1 years of supervisory experience

    + High School or equivalent education required

    + Ability to communicate effectively and follow directions in a multi-lingual environment

    + Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required

    + Extensive knowledge of the hotel, services, and facilities

    + A passion for the mission, vision, and values of Sherman Associates

    + Schedule may vary due to the specific needs of the hotel

     

    Keyword: Front Desk, Guest Service, Customer Service, Administrator, Administration, Hilton, Management, Hotel, Hospitality, culture, minneapolis, leadership, part time, weekend, hourly

     

    From: Sherman Associates