• Tier 1 Help Desk

    Motion Recruitment Partners (Phoenix, AZ)


    Tier 1 Help Desk

     

    Phoenix, Arizona

     

    Onsite

     

    Contract

     

    $15/hr - $20/hr

     

    This is a full time opportunity based in the Phoenix area with a growing technology organization that supports a wide range of internal users and systems. The team handles everything from hardware setup and software troubleshooting to user account management and ticket resolution across Windows based environments. You’ll work closely with IT leadership and other departments to keep operations running smoothly while getting hands on experience with new technologies and tools.

     

    What makes this role exciting is the opportunity to build your technical foundation in a fast paced, team oriented environment. They’re looking for someone who loves solving problems, communicating with people, and learning things as they go. You’ll get exposure to a variety of systems, gain experience in both hardware and software support, and have a clear path to grow into more advanced IT or system administration roles. It’s a great environment for someone who’s ready to take the next step in their IT career and make a real impact every day.

    Required Skills & Experience

    + High School Degree or equivalent preferred

    + Customer service experience in a call center environment

    + Help desk or technical support experience preferred

    + Knowledge and experience of troubleshooting Office 365 applications

    + Ability to install and troubleshoot software

    + Ability to configure and support internet browsers

    + Mobile application support experience

    + Microsoft Office Products knowledge

    Desired Skills & Experience

    + Certifications in Microsoft O365 or Azure

    + Good written and oral communication skills

    + Ability to work in team environments

     

    What You Will Be Doing

    Tech Breakdown

    + 70% Windows OS / Microsoft 365 Support

    + 15% Hardware & Peripheral Troubleshooting

    + 10% Networking & Connectivity

    + 5% Ticketing Systems / Documentation

    Daily Responsibilities

    + 100% Hands On

    The Offer

    + Bonus **OR** Commission eligible

    You will receive the following benefits:

    + Medical, Dental, and Vision Insurance

    + Vacation Time

    + Stock Options

     

    Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Isabella Sweet

    Specialization:

    + Customer Support / Call Center / Client