• Front Desk Supervisor

    Project Renewal, Inc. (Bronx, NY)


    Title: Front Desk Supervisor

     

    Program: Bedford Green House (Bronx, NY)

     

    Salary Range: $43,000-$45,000 annually

    Program Description:

    Project Renewal’s Bedford Green House provides housing and supportive services for single adults diagnosed with a mental disorder and/or co-occurring substance abuse disorders. Bedford Green House also consist of families with children, in which the head of household requires support due to an SMI or who are SMI with a co-occurring substance use disorder. Tenants are offered a comprehensive array of services that are funded by Human Resources Administration (HRA), and the New York City Department of Health and Mental Hygiene (DoHMH). Bedford Green House is a 24/7 facility equipped with a community room, laundry area and community kitchen.

    Essential Responsibilities:

    The essential duties of the Front Desk Supervisor include but are not limited to the following activities:

    + Provides training for new hire Front Desk staff, informing them of all policies and procedures as outlined in the front desk manual

    + Responsible for inventory of office supplies and miscellaneous items

    + Ensures that front desk staff are dressed appropriately and have PRI ID displayed

    + Ensures that front desk staff are trained in Narcan administration and other trainings based on needs.

    + Consistently review front desk binders for up to date and accurate documentation

    + Assist with administrative duties and day-to-day activities such as answering phone calls, documenting incidents, and documenting log book entries.

    + Assist with facility house runs, ensuring building is secure

    + Communicate effectively with staff and participate in team meetings

    + Responsible for providing front desk coverage and updating weekly front desk schedules

    + Ability to work nights, weekends, and holidays

    + Ability to be on call during non-clinical hours as necessary for front desk staff

    + Performs other duties as assigned by the Program Director and or Clinical Director

    Qualifications:

    + A minimum of one year of experience working within a non-profit, private or government organization providing services to a target population which includes but is not limited to the formerly homeless, mentally ill, substance use, HIV/AIDS, criminal justice, and LGBTQIA+.

    + High School Diploma/GED mandatory.

    + Team Building: Ability to work cooperatively with peers and other staff in order to serve the needs of the clients as effectively and efficiently as possible.

    + Organizational: An ability to work independently and to adjust one’s schedule to accommodate the needs of the clients.

    + Communication: Excellent oral, written, and listening skills.

    + Interpersonal: Ability to effectively role-model socially appropriate behavior; and to treat residents and coworkers with respect and help to create a warm, supportive environment; and to work effectively with individuals with mental illness, developmental disabilities, and/or substance use issues.

    + Computer: Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel

    + Language: Bilingual or multilingual a plus

    Job Details

    Pay Type Hourly

     

    Education Level Equivalent Experience

     

    Hiring Min Rate 43,000 USD

     

    Hiring Max Rate 45,000 USD