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Description

Amazon is seeking an experienced senior leader to build and scale our Field Operations organization responsible for the installation, integration, and commissioning of mission-critical Automated Robotics (AR) projects. This role will oversee multiple Field Operations Leaders and drive the implementation of Amazon's proven operational model across our technical field teams. The successful candidate will lead the strategic scaling of the organization from one project in 2026 to more than ten in 2028. This role requires travel.

Note: Candidate can sit out of any office in US. Also this role requires more than 50% travel.

Key job responsibilities

- Lead and develop multiple Field Operations Leaders who manage AR field execution teams.

- Lead the relentless execution of installations and commissioning of projects with no injuries and defects

- Drive the organizational design and scaling strategy from one to ten projects in three years.

- Establish and refine the "site leader, area manager, technician" operational structure across all field teams

- Oversee the implementation and optimization of the two-weeks-on/two-weeks-off staffing model to achieve industry-leading retention rates in high-travel roles

- Define and measure success metrics for safety, timeline, cost, and quality in partnership with Central and Quality teams

- Build strategic workforce planning capabilities to ensure appropriate bench strength and talent development for rapid scaling

- Develop standardized processes, training programs, and operational playbooks that can be deployed consistently across all field teams

- Partner with senior leadership across Engineering, Operations, Supply Chain, and Finance to align on strategic priorities and resource allocation

- Drive continuous improvement initiatives to enhance operational efficiency and effectiveness

- Build relationship and earn trust with operational counterparts

Basic Qualifications

- Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field

- - Experience managing budgets

- - Experience running an effective operational excellence program

- - 15+ years of experience in operations management, with at least 8 years in senior leadership roles

- - 10+ years of experience leading large-scale technical operations with demonstrated success in scaling organizations

- - Proven track record of building and developing leadership teams

Preferred Qualifications

- - Master's degree, or MBA

- - Experience leading operations at Amazon or similar high-growth, technology-driven organizations

- - Background in robotics, automation, or advanced technical installations

- - Experience scaling organizations by 5-10x while maintaining or improving quality metrics

- - Track record of implementing innovative staffing models that drive retention and operational excellence

- - • Strong executive presence with the ability to influence and align senior stakeholders

- - Experience leading geographically dispersed teams across multiple locations

- - Deep understanding of supply chain operations and technical project management

- - Six Sigma Master Black Belt or equivalent operational excellence certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $141,400/year in our lowest geographic market up to $233,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.