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Become a part of our caring community and help us put health first

The Community Engagement Specialist (Community Management Professional 2) builds visibility and credibility of the organization's products and services through intentional, consistent, and frequent community engagement. This role strategizes methods to scale communities and drive greater connections among community members and engages new community members. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. They will play a critical role in helping to identify and address disparities in health care access, service provision, satisfaction, and outcomes.

+ Support the implementation of the Health Equity Strategy for the Michigan Market by working collaboratively with the Equitable Population Health and Member Experiences teams.

+ Travel throughout the region to provide education about the organization to promote enrollment.

+ Establish relationships and actively engage with communities and community-based entities to inform and address local health equity issues (Local, Regional).

+ Develop new forums to market and educate potential members about the benefit of enrolling with Humana.

+ Work with Provider Relations to develop marketing opportunities within health centers and physician offices.

+ Maintain working knowledge of covered benefits and program changes.

+ Coordinate community health fairs and other informational events.

+ Conduct presentations to community groups in accordance with current approved communications and marketing plans and state regulations.

+ Support core strategies that include authentic community engagement, working in priority communities, using data to inform practices, and seeking feedback from Member, Provider, and Community Advisory Groups to inform the development and delivery of programs and services that eliminate health disparities.

+ Reside in the same region where they are assigned to work.

+ Regular travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective administration of the Medicaid program.

Use your skills to make an impact

Required Qualifications

+ **Must reside in southeast Michigan.**

+ Associate degree in business, communications, or related field **OR** 2 years of equivalent work experience in community engagement around health care or health equity.

+ Minimum of two (2) years of experience in community outreach, marketing, sales or a related field.

+ Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.

+ Ability to communicate effectively to senior leadership, team members, and with the community.

+ Experience working with cross-functional teams and translating requirements between business, project management and community projects or programs.

+ Committed to improving the health of Michiganders and reducing health disparities.

+ This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. ​

+ This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Preferred Qualifications

+ Working knowledge regarding health disparities and health equity.

+ Experience in managed care or health insurance.

+ Prior experience with Medicaid and dual-eligible members.

+ Knowledge of community health and social service agencies and additional community resources.

+ Bilingual or multilingual in Spanish, Arabic, Chaldean Neo-Aramaic, or other languages. Must be able to speak, read, and write fluently in both English and the specified language without assistance. Refer to the 'Additional Information' section for details on language proficiency assessments.

Additional Information

+ **Workstyle:** This is a remote position with travel.

+ **Workdays and Hours:** Monday - Friday; 8:00am - 5:00pm Eastern Standard Time (EST).

+ **Travel:** Up to 75% travel across Michigan is required to meet face to face with members and/or their families, community partners, and various care teams. Occasional travel to Humana’s Detroit office is also expected for training and team engagement meetings.

+ **Language Assessment Statement:** Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$58,700 - $70,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.