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Social Services Lead Investigator - Fraud and Resources

Hybrid

Recruitment # 251021-7325SH-001

Location Hartford, CT

Date Opened 10/23/2025 12:00:00 AM

Salary $70,026 - $87,145/year

Job Type Open to Agency Employees

Close Date 11/3/2025 11:59:00 PM

Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)

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+ Introduction

At the State of Connecticut (https://portal.ct.gov/) , Department of Social Services ( DSS (https://portal.ct.gov/dss) ) we have an exciting opportunity to join the newly created specialized PCA Investigations Unit within the Special Investigations Division as a Social Services Lead Investigator - Fraud and Resources (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7325SH&R1=&R3=) .

In this position, the Social Services Lead Investigator will investigate potentially fraudulent activities of self-directed Personal Care Attendants ( PCAs), PCA, and Homemaker agencies enrolled in the Connecticut Medical Assistance Program (CMAP) and other HCBS services. This position will be accountable for acting as a working supervisor and policy specialist for this unit of Social Services Investigators. This position is vital to the continued performance of the Special Investigations Division.

What’s In It For You:

+ Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page!

+ Professional growth and development opportunities.

+ A healthy work/life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) to all employees.

+ The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) for more information.

Position Highlights:

+ This position is located at the Office of Quality Assurance, Special Investigation Division, 55 Farmington Avenue, Hartford, CT.

+ This full time position (40 hours per week) has a Hybrid work schedule of Monday - Friday, 8:00 am - 4:30 pm.

In this role, you will discover the opportunity to:

+ Investigate complaints made to DSS and evaluate possible agency action using various resources

+ Develop detailed fraud referral reports

+ Work closely with the Office of the Attorney General, The Medicaid Fraud Control Unit, and the Department of Health and Human Services (HHS), Office of Investigations.

+ Provide ongoing support to the investigating agencies

Who We Are:

The DSS (https://portal.ct.gov/dss) delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.

We hope you pursue joining our team and encourage you to detail your related experience on the applicati on!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit (https://jobapscloud.com/CT/jobs/?b=KIT) for additional support throughout the recruitment process.

BEFORE YOU APPLY:

+ Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

+ Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

+ Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

+ Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

+ Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].

+ Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

+ Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

+ Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

+ Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

+ Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

+ The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

+ Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Ethan Ives at [email protected] .

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for acting as a working supervisor and policy specialist for a unit of Social Services Investigators engaged in performing investigations relevant to fraud and recovery of public assistance.

EXAMPLES OF DUTIES

+ Plans unit workflow and determines priorities;

+ Schedules, assigns, oversees and reviews work;

+ Establishes and maintains unit procedures;

+ Provides staff training and assistance including monitoring and assessing current and projected needs;

+ Conducts or assists in conducting performance evaluations;

+ Acts as liaison with operating units, cooperating agencies and outside officials such as third party providers, social services agencies, attorneys regarding unit policies and procedures;

+ Makes recommendations on policies or standards;

+ Prepares reports and correspondence;

+ Acts as liaison with Social Services Investigations Supervisor concerning unit training needs, practical program implementation problems and effectiveness of unit workflow procedures;

+ Acts as unit policy specialist in difficult, unusual and/or complex case resolution;

+ Processes complex cases;

+ Testifies in court on cases involving support or claims for reimbursement and determines appropriate actions to enforce compliance with court orders;

+ May be assigned to represent Commissioner in cases requiring a high degree of tact and diplomacy;

+ Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

+ Considerable knowledge of

+ and ability to interpret and apply relevant agency policies and procedures;

+ and ability to interpret and apply relevant state and federal laws, statutes and regulations;

+ public assistance programs;

+ investigatory methods and techniques;

+ property ownership and personal finances;

+ Knowledge of court procedures, legal terminology and related legal instruments;

+ Considerable skill in conducting investigations;

+ Skills

+ interpersonal skills;

+ oral and written communication skills;

+ problem solving skills;

+ Considerable ability to

+ analyze financial and legal documents for cases supporting fraud;

+ summarize and articulate findings;

+ utilize computer software and systems;

+ Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of experience in fraud investigations related to public assistance programs or real and personal assets.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in performing fraud and/or recovery investigations.

NOTE: For state employees this experience is interpreted at the level of a Social Services Investigator (Fraud and Resources).

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

+ College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

+ A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

+ For state employees one (1) year of experience as a Social Services Investigator (Fraud and Resources) may be substituted for the General and Special Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online