"Alerted.org

IT Operations & Support Analyst II - ITSD

Posting Begin Date: 2025/10/22

Posting End Date: 2025/11/05

Category: IT And Computers

Work Type: Full Time

Remote: Flexible Hybrid

Minimum Salary: 29.72

Maximum Salary: 35.12

Pay Rate Type: Hourly

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date .

The Idaho Department of Health and Welfare, Division of Information Technology is looking for someone to become a part of our progressive team as an IT Operations & Support Analyst II (Configuration Management Specialist) in the Operations Bureau located in downtownBoise. This position designs, develops, and applies technical expertise that support the organization's technical infrastructure and technology offerings. This includes systems, networks, servers, and other related technologies. It is responsible for designing, developing, testing, installing and/or deploying technologies, and work typically includes contingency planning, configuration management, direct maintenance and problem resolution. This is a challenging career opportunity for a highly trained, seasoned, and motivated professional.

This position may be eligible for limited telework after successful completion of probation and necessary training and requires residency in Idaho. Approval to telecommute is not guaranteed and subject to termination at any time.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

+ We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit at retirement.

+ 11 paid holidays

+ Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)

+ 2 voluntary supplemental retirement plans including both pre-tax and Roth options

+ Deferred compensation plan

+ Life insurance for self, spouse, and children

+ Short and long-term disability insurance

+ Flexible Spending Accounts (FSA)

+ Wide variety of training opportunities

+ Some positions offer flexible hours and/or telecommuting

+ Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

+ Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

+ Develop standard configurations for enterprise endpoints and audit compliance of those endpoints.

+ Ensure security patches and other updates are applied to statewide endpoints.

+ Troubleshoot and re-mediate configuration conflicts at an enterprise level.

+ Administer and configure various endpoint security management systems.

+ Develop strategies and processes for managing department endpoint assets.

+ Provide Tier 3 level customer support.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

+ Considerable knowledge of computer trends, software, capabilities, and terminology. Typically gained by an applicable four-year degree or advanced IT certifications OR at least three years of work experience in a lead role where supporting computer systems, software and IT services was a predominant duty of the job.

+ Considerable knowledge of computer hardware and software installation and troubleshooting. Typically gained by an applicable four-year degree or advanced IT certifications OR at least three years of work experience in a lead role where installing and troubleshooting computer hardware and software was a predominant duty of the job.

+ Experience independently installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software.Typically gained by at least two years of work experience independently installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software.

+ Experience working with network protocols such as IP address schemas, DNS, DHCP, and directory services.Typically gained by at least two years of work experience with network protocols such as IP address schemas, DNS, DHCP , and directory services.

+ Experience independently evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems.Typically gained by at least two years of work experience independently evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems.

+ Experience independently evaluating and defining customer/system needs and recommending and implementing new IT solutions and recommending the installation and use of applications and system software.Typically gained by at least two years of work experience independently evaluating and defining customer/system needs and recommending and implementing new IT solutions; recommending the installation and use of applications and system software.

+ Experience leading technical teams or projects.Typically gained by at least one year of work experience leading technical teams or projects.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

+ Experience working in a Service Desk environment, and knowledge of service management processes. Typically met by at least two years of related experience.

+ Good knowledge of endpoint configuration management practices. Typically gained by at least two years of related experience.

+ Experience coordinating technical solutions for a large group of people. Typically gained by at least two years of related experience.

+ Experience supporting one or more network operating systems. Typically gained by at least two years of related experience.

+ Experience installing, administering, and configuring two or more multi-protocol routers, wireless access points and layer two switches in multiple locations. Typically gained by at least two years of related experience.

Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)

If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa.

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected]

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.