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Description

We are seeking a detail-oriented and proactive Data Analyst/Fraud Specialist. You will partner with the Fraud team and help protect both our business and our customers. You will blend deep analytical skills with strategic thinking to monitor, investigate, and mitigate fraud risks and keep false positives to a minimum.

Responsibilities

+ Monitor and analyze fraud KPIs. Define, track, and report on fraud metrics—including block vs. false positive rates, incoming fraud pressure, recall, fraud‑to‑sales ratio, and good user approval rate. Use these indicators to identify trends and gaps, fine‑tune rules, and measure false‑positive impacts.

+ Validate false positives. Perform manual reviews for flagged trials and purchases, verifying legitimate customers are not incorrectly declined. Work with internal stakeholders to reinstate valid users and gather feedback on user experience.

+ Design and refine controls. Test and adjust fraud detection rules, scoring models and machine‑learning algorithms to mitigate risk without overblocking. Ensure models maintain high precision and recall while keeping false positives low.

+ Lead incident response. Coordinate investigations of fraud alerts and chargebacks, ensuring timely resolution and communication with affected stakeholders. Document root causes and adjust processes to prevent future incidents.

+ Cross‑functional collaboration. Partner closely with Product, Marketing, Engineering, Data Science, Legal, Finance and Customer Support teams to integrate fraud controls into product flows, billing systems and compliance processes.

+ Act as the primary point of contact and subject matter expert for all fraud-related matters within the organization.

Requirements

+ Bachelor’s degree in business, Economics, Data Science, or a related field

+ 5+ years of experience in fraud prevention, trust & safety, or risk management—ideally within a SaaS, e‑commerce, or fintech environment.

+ Demonstrated ability to analyze large datasets, identify patterns, and drive data‑driven decisions.

+ Proficiency in SQL and experience with data tools such as Snowflake and Tableau.

+ Deep understanding of fraud typologies (payment fraud, SaaS fraud, friendly fraud) and experience with fraud detection platforms, rule engines and case‑management tools.

+ Excellent communication and interpersonal skills; comfortable collaborating with diverse teams and presenting insights to executives.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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