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Description

Robert Half is actively partnering with a nationally based client to identify a highly skilled IT Support Specialist (contract-to-hire) to provide advanced technical support across a multi-site operation. Please note, this position is onsite 5 days per week in Austin, Texas and may require travel to regional locations.

Key Responsibilities:

+ Respond to and prioritize technical support requests related to hardware, software, and network issues

+ Troubleshoot and resolve complex technical problems; escalate when necessary

+ Configure and maintain workstations, printers, and enterprise applications

+ Support network connectivity and assist with configuration tests

+ Utilize remote tools to diagnose and resolve issues for users across multiple locations

+ Deliver high-touch support to senior leadership, ensuring timely resolution of critical issues

+ Lead IT onboarding and offboarding processes, including account provisioning and equipment management

+ Manage inventory of IT assets and mobile devices, and coordinate with vendors for procurement and servicing

+ Create and maintain technical documentation and user guides

+ Conduct training sessions to support technology adoption and best practices

+ Research and recommend tools and systems to meet operational needs

Requirements

Qualifications:

+ Preferred certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, Azure Administrator Associate, Modern Desktop Administrator Associate

+ Ability to align IT solutions with business objectives

+ Proven experience mentoring junior staff and foster growth

+ Experience adhering to IT policies and organizational standards

+ Commitment to continuous improvement and professional development

+ Ability to collaborate effectively across functions and various stakeholders

+ Experience interpreting data and resolving ambiguous situations independently

+ Excellent customer service skills with the ability to communicate complex information clearly

Contract Benefit Offerings:

+ Healthcare (medical, dental, and vision plans)

+ 401(k) and retirement plans

+ Commuter benefits

+ Employee and vendor discounts

+ Employee Assistance Program (EAP)

+ And many more!

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .