• Bilingual Call Center Agent

    Robert Half Office Team (San Diego, CA)


    Description

    Are you a compassionate individual who thrives in helping people in need? We are seeking a passionate and customer-focused Bilingual Call Center Agent to join our helpline team. This position is an opportunity to make a meaningful difference in the lives of individuals seeking critical support and assistance. The ideal candidate will be fluent in Spanish and represent our organization's mission of providing life-changing services to diverse communities.

    Key Responsibilities

    + Respond to a high volume of incoming calls on the organization's helpline with professionalism, empathy, and efficiency.

    + Provide callers with accurate information about the nonprofit's services and other community resources available to assist in their unique circumstances.

    + Conduct outbound follow-ups for ongoing support, program awareness, or case management as needed.

    + Serve as a caring and compassionate resource to address emergency situations and de-escalate heightened emotions over the phone.

    + Accurately document all interactions in the organization's CRM system or database to ensure seamless service delivery.

    + Collaborate with team members and supervisors to provide feedback and suggest improvements to the helpline process.

    + Uphold strict confidentiality guidelines and organizational policies when handling sensitive information.

    Requirements

    + Must be fluent in Spanish and English, with excellent written and verbal communication skills in both languages.

    + Previous experience in a call center, customer service, crisis hotline, or similar roles is highly preferred.

    + Experience working in a non-profit, social services, or healthcare environment is a plus.

    + Strong active listening and empathy skills with the ability to de-escalate difficult situations over the phone.

    + Proficient in using CRM systems, data entry tools, and Microsoft Office Suite.

    + High school diploma or equivalent required; bachelor's degree in social work, psychology, or a related field preferred.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .