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NYBG J ob Description

Title Reports t o

Lead Education Greeter

Registrar

Position Summary :

The Lead Education Greeter is front-line at School Gate and garden grounds, greets school groups, ensures prompt arrival to registered programs. Facilitates school group visitation, provides information, assistance and orientation to school groups upon arrival and at departure. Maintains communication with Security, Visitor Services and Education Program managers. The Lead Education Greeter may participate in occasional filing or checking messages during off-peak times, as needed.

The Lead Education Greeter must successfully perform all responsibilities stated above with additional responsibilities that include providing administrative support at school group check-in booth when needed, moving between locations during shifts, and proactive communication with the Registration Coordinator and Registrar to mitigate problems and backlog during peak traffic times. Additional office administrative support may also be required.

Specific Duties & Responsibilities :

+ Greet and accurately check in school groups at School Gate.

+ Provide orientation and assistance to school groups at different locations within the Garden, as assigned.

+ Communicate with Registration Office and Children's Education managers regarding updates / issues with visiting School Groups.

+ Become conversant in activities and interests related to school group's needs.

+ Support Registration Coordinator at check-in booth during peak arrival times.

+ Move between locations as directed and assess school group needs

+ Proactively communicate with Registrar and Registration Coordinator to mitigate common issues during high traffic periods

+ Be available for additional hours as needed during peak school group season

+ Provide administrative support as needed to Registrar during high traffic times

Qualifications :

+ Excellent customer service skills.

+ Ability to handle many check-in tasks rapidly.

+ Ability to clearly communicate with teachers and fellow Education Greeters.

+ Ability to quickly ascend/descend school bus stairs.

+ Ability for fast-paced movement / motion between school buses and school groups.

+ Willingness and ability to work in a variety of weather conditions and be outdoors.

+ Ability to sit and/or stand for long periods.

+ Driver’s License preferred.

+ High School Diploma or Equivalency required.

Physical Demands & Work Environment:

While performing the duties of this position, the employee is required to , at minimum, stand; walk; sit ; w ork outdoors under a variety of weather conditions ; w ork under low, moderat e or loud work conditions .

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

Tuesday-Friday 9am-1pm

Payrate: $19 p/h