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About the Company:

Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Job Title: Front Desk Representative

Job Description: The Front Desk Representative is responsible for the day-to-day assistance to all of our Caregivers by being the point of contact for visitors to the office. They serve as a liaison between the agency and the Caregivers, communicating the Caregivers' needs and requests, ensuring that they are represented and supported.

Job Responsibilities:

+ Greet and welcome Caregivers to the office

+ Answer incoming phone calls and direct parties to the appropriate department

+ Assist Caregivers with questions related to payroll, PTO, cases, etc.

+ Collect and upload documents into our electronic system

+ Maintain personnel records and ensure accurate data entry in appropriate systems

+ Assist with HHAeXchange app and IVV/EVR training

+ Support caregiver applications and training classes as needed

+ Conduct thorough caregiver interviews to ensure candidates meet True Care standards

+ Guide caregivers in submitting required paperwork and medical documentation, both in-person and via phone

+ Assist with translating for applicants and help with the digital applications for those

who need it

+ Review all medical and I-9 paperwork submitted is acceptable

+ Assist with scheduling medical appointments for those who are authorized and in

need of tests to be performed to complete their paperwork

+ Upload all required documentation and maintain detailed notes in the network drive, Acuity, HubSpot, and HHAeXchange

+ Audit all completed application profiles prior to orientation for compliance accuracy

+ Conduct reference verification calls as needed

+ Assist with scheduling orientation and in-service as needed

+ Maintain HIPAA compliance and regulations

+ Maintain accurate onboarding records in Hubspot and paper files.

+ Ensure all onboarding forms and required documentation are completed, signed, and stored in compliance with company policies and regulatory requirements.

Job Requirements:

+ Fluency in Spanish is required

+ HS graduate/ GED equivalent

+ Experience in HHAeXchange is a plus

+ Prior experience in HR preferred/knowledge of DOH and DOL HHA employment requirements a plus

+ Excellent communication and interpersonal skills

+ Accuracy and attention to detail, outgoing, positive personality, team player

Benefits:

+ Health, dental, and vision insurance

+ 401(k) with company match

+ PTO and paid holidays

+ Professional development opportunities

+ Mission-driven work in an innovative healthcare space

Department

Compliance

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$22 - $24 Per Hour