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FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Work Location:** **This role requires up to 90% onsite presence.

Overview

The Training Specialist-Operations will be responsible for design, development, and implementation of training for new and existing associates as well as supporting the training needs for organizational initiatives. In addition, the Specialist will assume supervisory responsibilities for their new hire classes.

Qualifications

+ High school diploma or GED required. Associates degree preferred.

+ Three (3) years of health industry operations or corporate training experience required.

+ Proven ability to create and facilitate high impact, department specific and corporate-wide training initiatives from concept through lesson plans and implementation.

+ Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines a plus.

+ Possess strong coaching and mentoring skills.

+ Ability to manage multiple projects and prioritize/organize in fast-paced environment with minimal supervision.

+ Excellent soft skills (listening skills, people skills, etc.) and expertise in group facilitation along with proven problem-solving and decision-making skills.

+ Ability to learn new software programs quickly and create training guides. High level knowledge of Microsoft Office suite required. Familiarity with e-learning tools (Articulate) and corporate intranets/web sites.

+ Excellent oral and written communication skills.

+ Local travel required. Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.

+ Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative, and Accountable.

Essential Accountabilities

Core New Hire Training

+ Develop, deliver, refine, and communicate all training and new hire curriculums.

+ Develop and continually refine departmental training materials.

+ Develop, deliver, and grade skill assessments.

+ Schedule and communicate new hire training.

+ Communicate trainee’s performance.

+ Create and update trainee handbooks/manuals.

+ Deliver individual, small group, and large forum training.

+ Supervise new hire classes; manage disciplinary functions and timecards.

Staff Development Training and Education

+ Develop, deliver, and communicate new training methods for continuous associate improvement and staff development.

+ Develop and deliver departmental staff development needs.

+ Work with resource coordinator to understand where staff development improvements are needed.

+ Deliver individual, small group, and large forum training.

Update Training

+ Assist in development and delivery of training on new products, benefits changes, system updates, and other information.

+ Develop training materials.

+ Develop, deliver, and grade skill assessments.

+ Coordinate training and delivery.

+ Maintain department portal page.

Communication

+ Work with departments to research new information, staff needs, training coordination, and student performance.

+ Communicate and schedule training needs in conjunction with staff development.

+ Work with quality assurance and resource management to ensure proper training is developed and delivered appropriately.

+ Work with various departments to schedule new hire orientations.

+ Provide ideas on system updates that may need specific testing.

+ Work with other functional areas to research policies, procedures, contracts, benefits, etc.

+ Work collaboratively with human resources to coordinate onboarding, supervision of new hire classes and handle any disciplinary occurrences, should they arise.

Strategic Initiatives

+ Assist in the development and implementation of training to support corporate strategic priorities.

_Immigration or work visa sponsorship will not be provided for this position_

Hiring Compensation Range: $26.00 - $30.00 hourly

_Compensation may vary based on factors including but not limited to skills, education, location and experience._

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

_As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law._ _Click here (http://www.independenthealth.com/about/careers/additional-eeo-aap-information)_ _for additional EEO/AAP_ _or Reasonable Accommodation_ _information._

Current Associates must apply internally via the Job Hub app.

The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.

Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you’re part of something special, in your work and in the community.

We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog.

We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more. Please click here (http://www.independenthealth.com/about/community-report) to view our Community Reports.

Apply today and join us on the journey to a happier, healthier, and more inclusive community.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: [email protected] or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.

_Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us._