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Job Title: Business Office Account Clerk Department: Patient Financial Services Location: SLH Hours Per Week: 37.5 Schedule: Monday- Friday 8AM-4PM

SUMMARY:

Maintains and controls all uninsured and underinsured patients who access services in the clinics or hospital. The account clerk will be under the general supervisor of the Patient Financial Services Leadership team. They will ensure accurate information is obtained and filed within the EMR; including discount any payment arrangements. Receive payments from patients or insurance companies. Works well individually and in a team environment

RESPONSIBILITIES:

+ Systematic contact with personnel from Patient Financial Services, Self-Pay/Financial Assistance and Area Facilitated Enrollers. • Reviews all self-pay work list and updates insurance and guarantor information as needed. Updates insurance plan codes and assist with pricing and charge information for customer service. • Maintains and controls uninsured and underinsured patient accounts who access services within the clinics or hospitals. • Payment reconciliation verifies monies received from patients match itemized statements. • Assists patients with questions about their bills, or refers to third party- either in person or over the phone • Researches missing information to credit proper patient accounts and/or departments of hospital. • Receive payments from patients or insurance companies, including cash posting duties and all reconciliation. • Records monies received by mail; inputting information into computer system and monthly reports, verifies accuracy. • Assist with mail duties- sort, distribute, and scan into EMR system • Works closely with Finance department for cash reconciliation and reporting • Works closely with HIM for itemized bill and record requests • Conveys courtesy, dignity, respect, and a positive attitude with all individuals. Ability to demonstrate care, concern and empathy when interacting with patients and coworkers. • Collaborates with the patient, and business office coordinator, manager and director in planning and decision making to result in optimal decisions through effective communication skills. • Receive constructive feedback to facilitate and improve individual and patient friendly billing team performance. • Abides by all HIPAA regulations • Ensures all records are documented with detailed information from call center contact with patients and financial counseling coordinator. Scans and post payments as necessary to assure payment application is completed. • Works A/R related to the aging buckets to contribute to the reduction of receivables. • Requires the ability to learn full knowledge of all money transactions, charges, EMR system, and general bookkeeping knowledge. Requires the ability to operate computer system to acquire patient information and accounting. • Ability to work individually or in a team environment.

PREFERRED QUALIFICATIONS:

+ High school graduate or equivalent

+ Minimum of 1 year clerical experience

+ High level of interpersonal skills relating to all types of patients and visitors as well as hospital staff

UNION:

1199-200B Clerical Workers (CPH)

Note: Not all per diem roles are union eligible

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.70 - $27.44

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.