"Alerted.org

Job Title: Outbound Call Center Agents

Workplace Type: On-site

Placement Type: Contract to Hire (6 Months)

About the Role

We are hiring Bilingual (Spanish-English) Outbound Call Center Agents to join our growing team in Houston, TX. This is a full-time, on-site role supporting a healthcare client committed to improving the lives of America’s seniors through high-quality, affordable care.

As a Customer Experience Agent, you will be the first point of contact for Medicare Advantage members, delivering empathetic, efficient, and accurate support. You’ll help resolve inquiries related to benefits, claims, enrollment, and clinical services while advocating for members and collaborating with internal teams.

Key Responsibilities

+ Respond to inbound inquiries with warmth and professionalism.

+ Navigate complex member issues and ensure full resolution.

+ Provide personalized, compassionate support.

+ Use internal systems to access member information while maintaining human connection.

+ Document interactions and share feedback to improve processes.

+ Ensure compliance with operational procedures and regulatory requirements.

Must-Have Skills

+ Bilingual in Spanish and English

+ 2+ years in a customer-facing role (call center, healthcare, hospitality, etc.)

+ Strong empathy and listening skills

+ Tech-savvy with ability to multitask across systems

+ Resilient, accountable, and performance-driven

Nice-to-Have Skills

+ Help desk or technical support experience

+ Exposure to memory care, hospice, or oncology environments

+ Bachelor’s degree or relevant internship/work experience during college

Employee Value Proposition

Financial Well-Being

+ Competitive base salary

+ Performance-based bonuses

+ 401(k) matching

+ Equity opportunities

Physical & Mental Well-Being

+ Medical, dental, vision coverage

+ Mental health resources

+ Generous time-off policy

+ Paid parental leave

Professional Development

+ Mentorship and learning programs

+ Development funding

+ Regular performance reviews

Work Environment

+ Open-air office in Vintage Park

+ Natural light and ample parking

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston,TX.

Application Deadline

This position is anticipated to close on Nov 6, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.