"Alerted.org

This is a Full-Time (80 hours every two weeks) benefitted position working varied day shifts. Flexible schedule availability is a must.*Once training is complete, this position has a hybrid work schedule, with a work from home (WFH) and in-office schedule.*The office is located at our Business Services office in 4S Ranch.

*Why join Scripps Health?*

At Scripps Health, your ambition is empowered and your abilities are appreciated:

* Nearly a quarter of our employees have been with Scripps Health for over 10 years.

* Scripps is a Great Place to Work Certified company for 2025.

* Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

* Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.

* We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

* Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a winning team at Scripps Corporate Office supporting the Rave/Training department as a Patient Service Specialist. Working together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service. You will experience the pride and support of being a member of an outstanding organization where we share a culture of providing excellent care to our patients and each other.

As a Patient Service Specialist, you will be responsible for:

* Responsible for interacting with patients and providers to gather information necessary for accurate registration including point of service payment collection and document collection, functions.

* Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed.

* Effectively manages collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.

* Assisting patients with discussing payment arrangement options including financial assistance information, providing price estimates.

* May coordinate scheduling, meeting and travel planning needs, department communication as needed.

* May assist in gathering necessary reports, statistics, outcomes for the department as needed.

* Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify the need to involve leadership in order to resolve concerns.

*Required Qualifications:*

* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.

* Excellent communication and customer service skills.

* Strong organizational and analytical skills; innovative with ability to identify and solve problems.

* Able to adapt, prioritize and meet deadlines.

*Preferred Qualifications:*

* Minimum of 3 years working with commercial, government, and workers' compensation payers.

* Minimum of 3 years’ experience in obtaining authorizations for imaging or surgical services.

* Minimum of 3 years’ experience in patient registration

* Comprehensive understanding of coordination of benefits, outpatient and inpatient authorization processes for both hospitals and provider settings.

* Proficiency with EPIC electronic health record system.

* Strong command of the Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

* Ability to multitask effectively.

* Demonstrated capability to work well under pressure and handle high levels of stress.

* Flexible and adaptable to change in a dynamic work environment.

* Detail-oriented with strong time management skills.

* Analytical and problem-solving skills to navigate complex authorization issues.

* Resourceful and able to work independently when needed.

* Excellent communication skills for interacting with providers, staff, and patients.

* Proven ability to work well with providers and staff, fostering effective collaborations.

* Team player who contributes positively to team dynamics.

* Strong organizational skills to manage multiple tasks and deadlines efficiently.

* Ability to remain calm and focused in stressful situations.

**Job:** **Business Office*

**Organization:** **Scripps Health Corp*

**Title:** *Patient Service Specialist - Inpatient Authorizations - 4S Ranch*

**Location:** *Central San Diego County-SAN DIEGO-SCRIPPS CORPORATE OFFICES*

**Requisition ID:** *252005659*