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Administrative Services Officer 2 - EMS Billing

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Administrative Services Officer 2 - EMS Billing

Salary

$54,699.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

26083E

Department

Fire

Division

Emergency Medical Services

Opening Date

10/23/2025

Closing Date

11/6/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

The Administrative Services Officer 2 – EMS Billing is a Civil Service position with the Nashville Fire Department. The incumbent participates in a variety of administrative services essential to the direct operation of the department. Maintains EMS medical reports and documents. Primary responsibility is to review and process transactions related to the payment of ambulance transport services, update medical transport records for submission to 3rd party billing company.

Typical Duties

+ Basic understanding of accounting, debits and credits.

+ Process accounts receivable transactions.

+ Research missing billable items.

+ Process Injury on Duty claims.

+ Print daily worksheets to verify all transports are accounted for.

+ Review all EMS Transport Patient Care Reports (PCR’s) for completeness that would allow them to be billed.

+ Identify problem PCR’s that need additional research to enable them to be billed.

+ Request missing patient demographic information from local hospitals.

+ Add addendums to PCR’s &/or billing records when information is corrected or added.

+ Understand and comply with HIPAA guidelines.

+ Answer customer phone calls and emails as needed.

+ Research various databases for patient demographic and insurance information.

+ Address work order requests from the billing company and collection agency.

+ Research prior billing or collection company inquiries.

+ Gather Medicare Appeal and other audit information requests.

Minimum Qualifications

Bachelors’ Degree plus one (1) year of experience in budgeting, purchasing, accounts payables, payroll systems, or a related field.

*Additional experience may be considered in lieu of education (1:1 Ratio)*

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

+ Experience using Microsoft Office products (Excel, Word, Outlook, etc.)

+ Knowledge of database systems and electronic file keeping

+ Knowledge of budgeting, purchasing, and payroll systems

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

What is the highest level of education you have completed?

+ No diploma

+ High School Diploma or Equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

02

How many years of experience in budgeting, purchasing, accounts payables, payroll systems, or a related field do you have?

+ No experience

+ Less than 1 year

+ 1 year

+ 2 years

+ 3 years

+ 4 years

+ 5 years or more

03

Describe your experience in budgeting, purchasing, accounts payables, payroll systems, or a related field. If none, type N/A.

04

Do you have experience using Microsoft Office products (Excel, Word, Outlook, etc.)?

+ Yes

+ No

05

Describe your experience using Microsoft Office products (Excel, Word, Outlook, etc.) in relations to budgeting, purchasing, accounts payables, or payroll system. If none, type N/A.

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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