• Senior Director, Continuous Improvement

    Microsoft Corporation (Redmond, WA)


    Microsoft’s Office of Strategy and Transformation (OS&T) is looking for a **Senior Director, Continuous Improvement** to lead transformation efforts across Microsoft that will shape Microsoft’s journey to becoming a Frontier Firm.

     

    This role plays a pivotal role in shaping the future of operational excellence at Microsoft. As a member of our Continuous Improvement team, you will be instrumental in building and deploying innovative tools and methodologies that streamline workflows and drive efficiencies. You’ll also be at the forefront of integrating AI to enhance processes and accelerate business outcomes. If you are passionate about continuous improvement in a dynamic, technology-driven environment, and thrive on reimagining how value gets created, this is the team for you!

     

    As a Senior Director, Continuous Improvement you will develop deep expertise in continuous improvement strategies and AI applications. You will build leadership skills as you engage, influence, and drive momentum with senior leaders and across the organization. You will deliver measurable impact by collaborating across the organization, opening the door to significant career growth opportunities and advancement. This position is based in Redmond, with limited travel as needed to achieve business outcomes.

     

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

    Responsibilities

    Responsibilities

    + Reimagine and redesign enterprise workflows that cross organizational boundaries to deliver material improvements in quality, delivery, and business performance.

    + Scope and lead enterprise-level improvement initiatives, defining the work, aligning stakeholders, and orchestrating cross-functional squads to deliver outcomes at pace.

    + Establish clarity and operational rigor by translating strategic priorities into clear execution plans, measurable performance goals, and disciplined operating rhythms.

    + Identify and remove barriers to progress, ensuring accountability, enabling decision-making, and maintaining momentum across complex organizational boundaries.

    + Use data and insight to focus action, measure progress, and continuously refine designs to sustain and scale improvements.

    + Drive change leadership, fostering a culture of accountability, collaboration, and continuous improvement that accelerates impact.

    + Lead and develop team members, coaching others to think critically, operate systemically, and deliver results that matter.

    + Embody our Culture and Values in all work.

    Qualifications

    Required/Minimum Qualifications

    + Bachelor’s Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience

    + OR Master’s Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience

    + OR equivalent experience

    + 3+ years of experience and proficiency in process improvement and design

    + 3+ years of experience applying rigorous critical thinking to breakdown complex processes to identify improvement opportunities

    + 3+ years of experience leading, facilitating, and influencing cross-functional teams

    Preferred Qualifications

    + Bachelor’s Degree in Engineering, Business, or related field AND 15+ years process management, process execution, process optimization, or related experience (e.g., data analytics)

    + OR Master’s Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics)

    + Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications

    + Proven track record of leading successful kaizen / improvement events that produce measurable business outcomes and sustainment

     

    Process Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

     

    Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

     

    Microsoft will accept applications for the role until October 31, 2025.

     

    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .