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*/*Attention applicants:** **Do not apply for this position via the MassCareers website.** **Your application will not be received.** ***/* */* ***/* **To apply, follow the link below**to the Attorney General’s Office direct application page.****** **www.mass.gov/ago/employment****.** **** **** *CONSUMER SPECIALIST I*__ PUBLIC PROTECTION & ADVOCACY BUREAU CONSUMER ADVOCACY & RESPONSE DIVISION (NEW BEDFORD REGIONAL OFFICE)__ __ Attorney General Andrea Joy Campbell is looking for a highly motivated Consumer Specialist I to join the Consumer Advocacy and Response Division (CARD) within the Public Protection and Advocacy Bureau at the Southern Massachusetts Regional Office in New Bedford. CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings. To provide the highest quality of services and access for all of the Commonwealth’s residents, the Attorney General maintains an office in New Bedford. Office staff includes attorneys, investigators, consumer specialists, paralegals, victim-witness advocates, outreach coordinators, and administrative staff. The Southern Massachusetts Office works closely with local community organizations to provide outreach and educational programs on important consumer and public safety issues. __ _Primary Duties_:A Consumer Specialist is a public-facing role in CARD and plays a central role in the Office’s handling of consumer complaints and inquiries from members of the public. Responsibilities include, but are not limited to: · Provide individualized assistance to the public in response to an actionable request for assistance or complaint, which can include extended advocacy on a particular issue or series of consumer concerns and making referrals to other internal divisions or external community partners; · Respond to a variety of requests from the public, over the phone, in writing, and in-person, which seek assistance, information, or guidance from the Office; · Maintain up-to-date and accurate electronic records in the AGO database for all substantive interactions with the public. The Consumer Specialist is expected to build a basic-to-intermediate understanding on a wide spectrum of consumer rights statutes and regulations, as well as be capable of handling general consumer inquiries via in-person visits to the office, phone, mail, and electronic communication. A Consumer Specialist is also expected to assist with special division projects and outreach events. _Position Type_: Full-Time/Non-Exempt. /Our current hybrid model includes some remote workdays for most positions. On in-office days employees are required to report to one of our designated office locations, either in Boston or at a regional office./ // _Salary_:$59,513 **__** **_To apply for this position_:** **Please visit the Employment and Recruitment Portal of the Attorney General’s Office atBambooHRand apply directly. *Applications submitted via MassCareers website are not received.* **** You will be asked to submit a cover letter and resume when applying for this position. The application deadline is November 13, 2025 at 5:00 PM (ET) . Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932. __ **Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.**** ****__** __ _Inquiries regarding position & status may be made to_: Seth Hage Managing Administrative Assistant Consumer Advocacy & Response Division (617) 963-2497 _Position Requirements_: · A Bachelor’s degree or related education and/or experience, preferred; · Demonstrated experience in individual consumer advocacy and mediation; · Demonstrated interest in public service work andability to build rapport with people from different ethnic, cultural, and economic backgrounds; · Excellent verbal and written communication skills; · Organizationaland analytical skills; · Ability to handle multiple tasks and meet deadlines; · Proficiency with Microsoft PowerPoint, Outlook, and Excel; knowledge of SharePoint, preferred; · Ability to work effectively both independently and collaboratively; · Fluency in Spanish, Portuguese, Haitian Creole, or other languages, preferred. The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful, diverse, equitable, and inclusive work environment. ** /The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions./ **** **Do not select MassCareers “apply online” option.** **Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office.** **You must apply directly at:** ****www.mass.gov/ago/employment****.****** **Job:** **Unclassified* **Organization:** **Office of the Attorney General* **Title:** *CONSUMER SPECIALIST I* **Location:** *Massachusetts-Boston-1 Ashburton Place* **Requisition ID:** *250007HR*