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Job Title:

Associate Manager, B2B Sales

Job Description

The Associate Sales Manager will manage a team driving revenue generation and business growth on behalf of our clients. If you have passion for sales leadership, a customer focus, the capacity for quick thinking and immediate action, and the ability to forecast sales outcomes, this is the right fit for you! You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales manager, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future! (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Best Company Culture** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a/an Associate Sales Manager position at Concentrix is just the right place for you!

As a/an Associate Sales Manager, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a/an Associate Sales Manager, you will:

+ Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

+ Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

+ Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

+ Monitor and guide team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

+ Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

+ Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction

+ Be a point of escalation for our clients and respond promptly to any issue

+ Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

+ Work with client contact on reporting and forecasting

+ Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

+ Work with internal functional resources and external partners to develop a coaching platform

+ Partner and build business relationships with all partners to ensure customer expectations are met

+ Work with teams and management to improve sales processes and achieve a positive customer experience

+ Lead team to buying/renewal process to achieve greater client satisfaction.

+ Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Sales Manager role include:

+ 5+ years proven work experience in a sales role

+ A passion for customer experience

+ Experience in operations and strategy building

+ Excellent Coaching history

+ A record of developing and retaining great employees

+ Experience maximizing revenue through best practices

+ Experience in Microsoft programs

+ Experience working with Salesforce.com or similar CRM

+ Experience finding solutions as a manager

+ Change Management skills

+ Proficiency in fast-paced multi-tasking

+ Eagerness to learn new technologies

+ Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

+ The base salary range for this position is $60,000- $80,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

+ DailyPay enrollment option to access pay "early," when you want it

+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

+ Health and wellness programs with trained partners to help promote a healthy you

+ Mentorship programs that support your rewarding career journey

+ A modern, state-of-the-art office setting with advanced technologies and a great team

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .