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Management Technician

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Management Technician

Salary

$45,907.00 - $69,203.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-35480

Department

Department of Revenue

Division

RV PA St Ltry Cstmr Spt Div

Opening Date

10/21/2025

Closing Date

10/25/2025 11:59 PM Eastern

Job Code

08040

Position Number

00102289

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST05

Bureau / Division Code

00189350

Bureau / Division

Bureau of Pennsylvania State Lottery, Customer Support Division

Worksite Address

1200 Fulling Mill Road, Suite 1

City

Middletown, Pennsylvania

Zip Code

17057

Contact Name

Jachy Meyers

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you interested in providing essential office support for Pennsylvania lottery licensing processes? The Department of Revenue, Bureau of Pennsylvania State Lottery, Customer Support Division is on the lookout for a motivated and detail-oriented Management Technician. In this role, you will be responsible for processing retailer license applications, retailer change of ownership requests, and yearly license renewals. If you are analytically minded with exceptional organization and communication skills, take your career up a notch with us!

DESCRIPTION OF WORK

As a Management Technician, you will be responsible for reviewing documentation in preparation for the licensing approval or denial process. Work involves interpreting whether requests are complete or accurate, suspending or reactivating lottery retailers, as well as identifying problems and analyzing data regarding the licensing process and making recommendations for improvement. Excellent interpersonal skills are essential as you will have the opportunity to coordinate with vendors to resolve issues and secure explanations for anomaly situations, incomplete information, or inaccurate data. Additional responsibilities include:

+ Processing new applications and change of ownership documentation

+ Maintaining logs of license applications and change of ownership requests received

+ Preparing reports of licensing statistics on a weekly, quarterly, and annual basis

+ Initiating deactivation of retailers per request from area offices

+ Responding to phone calls and emails regarding PA Lottery inquiries

+ Entering field paid claim forms into database

Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00102289)

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information;or

+ Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.

Additional Requirements:

+ You must be able to perform essential job functions.

Preferred Qualifications (not required):

+ Customer service experience

+ Call Center experience

+ Experience reading and/or reviewing business sales contracts

How to Apply:

+ Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information do you possess?

+ 3 years or more

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 90 semester credits or more

+ 60 but less than 90 semester credits

+ 30 but less than 60 semester credits

+ Less than 30 semester credits

+ None

04

Preferred criteria:Do you have customer service experience?

+ Yes

+ No

05

Preferred criteria:Do you have call center experience?

+ Yes

+ No

06

Preferred criteria:Do you have experience reading and/or reviewing business sales contracts?

+ Yes

+ No

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov