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Senior Staff Application Engineer, ServiceNow, Core

_corporate_fare_ Google _place_ Sunnyvale, CA, USA; Kirkland, WA, USA

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Sunnyvale, CA, USA; Kirkland, WA, USA** .

Minimum qualifications:

+ Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.

+ 15 years of experience working with software development, system design and systems integration.

+ 8 years of experience working with ServiceNow, designing and implementing the ServiceNow CSDM framework in an enterprise environment.

Preferred qualifications:

+ Master's degree in Computer Science, MIS or a related technical field or equivalent practical experience.

+ Experience in leading data migrations from legacy systems into the ServiceNow CMDB.

+ Experience with various ServiceNow applications such as ITSM, ITAM, SPM/PPM, CSM, WSD, LSD, GRC and understanding of CMDB data needs for those applications.

+ Ability to perform technical review code and configurations, and contribute directly to architectural decisions.

About the job

You lead all aspects of web development, requirements gathering, software development, testing, documentation, training, implementation, ongoing support, and maintenance for both in-house and customer-facing web applications. You will work closely with a cross-functional team of Googlers using UI and functional specs/prototypes as input. You are empowered to act like an owner, take action and innovate to meet user and customer needs.

This role is central to transforming how our ServiceNow Center of Excellence (CoE) plans, executes and delivers initiatives at a global scale. We are seeking a visionary, technical ServiceNow Platform and Configuration Management Database (CMDB) Architect to lead the overall ServiceNow platform design, oversee implementations of our enterprise-wide project, and analyze the impact of new requirements.

In this role, you will be responsible for creating a unified platform that provides clear visibility into our business investments, resources, and alignment with goals. You will directly empower leadership to make data-driven decisions, optimize our portfolio of projects and products, and accelerate the delivery of value across the business. You will help influence our ServiceNow implementation roadmap and architecture.

You will be responsible for providing a holistic view of Google’s ServiceNow platform strategy, including the systems and data that make up the Service Management ecosystem, as well as the integration points within the Systems architecture, ServiceNow data strategy including reporting, and the ServiceNow privacy and security controls that need to be implemented to secure the platform.

The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

The US base salary range for this full-time position is $227,000-$320,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .

Responsibilities

+ Define and execute the long-term roadmap for the ServiceNow platform and CMDB, ensuring architectural alignment with the Common Service Data Model (CSDM) and broader enterprise goals.

+ Lead technical implementation and design for the ServiceNow suite of applications, managing configuration, continuous enhancement, and driving go-live processes.

+ Design and govern integrations between ServiceNow and other critical internal and external systems to ensure an accurate, automated flow of data into the CMDB.

+ Establish and own the comprehensive data governance framework for the CMDB and data model, defining standards, quality controls, and life-cycle processes to maintain data integrity.

+ Act as the foremost subject matter expert and technical mentor, providing guidance to administrators and developers, and collaborating with business leaders to translate needs into scalable solutions.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.