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Product Support Manager, Android Platforms

_corporate_fare_ Google _place_ Boulder, CO, USA; Atlanta, GA, USA

Early

Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

_info_outline_

XThe application window will be open until at least October 30, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Boulder, CO, USA; Atlanta, GA, USA** .

Minimum qualifications:

+ Bachelor’s degree or equivalent practical experience.

+ 2 years of experience in product strategy, project/program management, consulting, or client facing roles.

Preferred qualifications:

+ MBA or advanced degree in a Management, Business, or a related field.

+ Experience managing customer-facing projects, including gathering requirements, coordinating stakeholders, and delivering results, is valued.

+ Experience in managing relationships with a wide network of stakeholders with minimal guidance.

+ Ability to draw insights from data, recommend a path forward, and manage project across the recommended actions.

+ Ability to manage multiple, time-sensitive projects with engaging priorities, while working separately to drive projects to completion with minimal guidance and demonstrating a high attention to detail.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Product Support Manager (PSM) for Android Platforms, you are passionate about helping billions of users at scale. You will enjoy both landing new features for our users and working on improving their experience with existing features so that they can get the most out of Android. You will drive solutions for problems affecting the Android user experience by leveraging your problem-solving, operational, and program management skills. You will work cross-functionally with other gUP teams to develop scalable support solutions while also influencing product strategy with product teams.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

The US base salary range for this full-time position is $89,000-$127,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (https://careers.google.com/benefits/) .

Responsibilities

+ Direct and execute the support strategy for Android product launches, anticipate impacts, actively participate in trials to identify issues, and evolve support channels and workflows with technology, including AI.

+ Establish and maintain relationships with product stakeholders and gUP teams to effectively advocate for users and support product priorities.

+ Synthesize large data sets to create compelling narratives about user issues. Utilize these insights to drive improvements to product features, user journeys, and support experiences.

+ Take ownership of the post-launch reporting strategy, ensuring insightful analysis, oversight of relevant success metrics, and providing actionable recommendations.

+ Maintain a deep, evolving understanding of Android features and functionality to provide effective user support and share best practices to foster continuous improvement.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.