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Passport Clerk

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Passport Clerk

Salary

$19.79 - $20.33 Hourly

Location

Boise, ID

Job Type

Full-Time with Benefits

Job Number

02764

Department

Clerk - Auditor, Recorder & Records Retention

Opening Date

10/23/2025

Closing Date

11/9/2025 11:59 PM Mountain

+ Description

+ Benefits

General Summary

Ada County is a great place to work! We have over 2000 employees dedicated to enhancing our community’s quality of life. Our Clerk's Office team is growing, and this is an excellent opportunity to be a part of taking this team to the next level.

We offer a competitive Total Rewards package that increases your base salary by approximately 40%, including:

+ Excellent medical, dental, and vision insurance

+ Generous vacation and sick leave starting on day one

+ 11 paid holidays annually

+ Participation in one of the nation’s best state retirement systems, with 11.96% employer contribution

+ 457(b) deferred compensation plan with up to 3% county match, plus a 401(k)

+ Paid parental leave, life insurance, and robust wellness programs

+ Ongoing training opportunities and career pathing

If you have ever voted, filed paperwork for a court case, picked up a marriage license or applied for a permit in Ada County, we have helped you. We do our best each and every day to make sure your experiences working with our office go as smoothly and efficiently as possible.

We’ve worked to make this website easy to use. In many cases, you can find what you need online without having to make a trip to the courthouse or pick up the phone to call. However, we are always here and ready to help you – whether that is working with the courts, our indigent services team, looking at the county’s financials or one of the many other areas we oversee.

It is our goal to provide the best service possible, and we look forward to helping you.

Learn more about Ada County Clerk's Office by visiting their website. Ada County Clerk's Office (https://adacounty.id.gov/clerk/)

REQUIRED: Applications will not be reviewed if they do not include a resume and cover letter.

POSITION GENERAL SUMMARY:

Performs a wide variety of customer service and clerical functions to index, process, issue, preserve, and retrieve records including applications. Primary tasks include working with the public, providing instruction on recording procedures, record-keeping and data entry, cashiering work, document verification, and research. The position requires strong interpersonal and customer service skills with a high degree of accuracy and attention to detail. Recording clerks are assigned one or more specific service areas, each with varying levels of complexity and skill requirements. This position includes Passports.

DISTINGUISHING FEATURES:

The employee works under general supervision and must exercise judgment in the application of prescribed procedures and methods to routine matters. The work requires broad working knowledge of the Passport application procedures system in order to perform the more complex functions of the job to be able to accomplish the clerical work of the office independently.

Essential Functions

Recording Clerk- Passports

+ Acts as front-facing contact for public, greeting persons and accepting and processing passport applications in accordance with training and instruction;

+ Ensures customers submit completed applications;

+ Verifies submitted documents for passport applications;

+ Photographs customers for passports;

ADDITIONAL FUNCTIONS:

+ Provides general information in response to public or official queries;

+ May provide talks, classes, or formal education on recording to public;

+ Will act as a backup to other recording clerk service areas when needed;

+ Ensures customers submit completed applications;

+ Verifies submitting documents for passport applications;

+ Assists with trouble-shooting and testing of technology related to recording functions;

+ Performs related functions as required.

Job Requirements

JOB REQUIREMENTS:

Recording Clerk - Passports

•Must have a high school diploma or equivalent;

•One year of related clerical office experience required;

•Good knowledge of English grammar, spelling and punctuation;

•Good knowledge of business math;

•Good knowledge of general office equipment and filing systems;

•Skill in operating a personal computer and Microsoft Office programs; Ability to utilize mapping and recording software;

•Ability to understand and follow verbal and written directions;

•Ability to plan, gather, and organize records and related data;

•Ability to communicate effectively in verbal and written form;

•Ability to type from clear copy or rough draft at an average rate of speed of 50 WPM with a high degree of accuracy;

•Ability to work independently and maintain production standards.

•In addition to the job requirements above;

•Maintenance of Idaho Notary Public Commission, including the ability to be commissioned within six months of hire, is required;

•Spanish-speaking abilities are preferred;

•Ability to use a camera and related equipment to capture optimal image quality, ensuring proper lighting and composition;

•Ability to work under pressure, to include multitasking between various software and phone systems.

•Ability to multitask and accurately type information and operate basic computer programs while providing excellent customer service;

•Ability to maintain confidentiality;

•Ability to maintain harmonious working relationships with other employees and the public;

•Ability to handle money accurately and make proper change;

•Ability to visually analyze documents for authenticity;

•Knowledge of legal procedures documents and terminology, preferred;

•Passport: Ability to accurately capture and print clear pictures and handle environment with flash photography.

OTHER REQUIREMENTS:

+ Per the U.S. Department of State requirements, passport application agents must meet the following requirements:

+ Are at least 18 years of age;

+ Are U.S. citizens or U.S. nationals;

+ Are not on parole or probation related to any federal, state, or local felony or misdemeanor related to breath of trust or moral turpitude (i.e. embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust);

+ Are not presently under indictment for any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude;

+ Are free of any federal, state, or local felony convictions or misdemeanor convictions related to breach of trust or moral turpitude.

Work Environment & Physical Demands

+ Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;

+ May be required to lift up to 25 lbs.;

+ This role requires sufficient visual acuity to accurately review and verify physical and digital documentation;

+ Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.

DISCLAIMER:

To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.

Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.

Healthcare:

+ Low-cost medical, dental, vision premiums and deductibles

+ Post-employment health savings account

Retirement and Investments Plans:

+ PERSI retirement benefits

+ 457(b) post or pre-tax investments options with up to 3% employer match

+ 401(k)

Wellbeing Program:

+ Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.

+ Free ACHD Commuter ride vanpool program

+ Free bus pass

Paid-leave:

+ 11 paid holidays per year

+ 8 weeks paid Parental Leave

+ Approximately 96 hours of vacation accrual for full-time employee

+ Approximately 96 hours of sick accrual for full-time employee

+ 5 days paid bereavement leave

Life & Short-Term Disability Insurance

+ Basic Life Insurance employer paid if benefit eligible

+ Short Term Disability employer paid if benefit eligible

Optional Benefits:

+ Pre-tax Flexible Spending Account and Dependent Care Account

+ NCPERS Decreasing Term Life Insurance

+ Supplemental Employee, Spouse, Child Life Insurance

+ Supplemental Long-Term Disability Insurance

+ AFLAC

Visit us at adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more!

Employer

Ada County

Department

Clerk - Auditor, Recorder & Records Retention

Address

200 W. Front St. Boise, Idaho, 83702

Phone

2082876900

Website

www.adacounty.id.gov

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