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Caseworker 2 (IRES) - Info & Referral/Emergency Services (PT) (2 Vacancies)

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Caseworker 2 (IRES) - Info & Referral/Emergency Services (PT) (2 Vacancies)

Salary

$23.10 Hourly

Location

Bethlehem, PA

Job Type

Part Time

Job Number

2025-00363E

Department

Human Services

Division

Info & Referral/Emergency Services

Opening Date

10/24/2025

Closing Date

11/6/2025 5:00 PM Eastern

+ Description

+ Benefits

+ Questions

Application Requirements

This position is part-time, approximately 20 hours per week, and hours vary (after hours).

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration.The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

BE SURE YOUR APPLICATION REFLECTS YOUR ENTIRE WORK HISTORY AS YOUR RESUME IS NOT REVIEWED TO QUALIFY YOU

Please answer any supplemental questions truthfully and completely. Use the employment history section of your application to substantiate your answers to supplemental questions.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the minimum requirements for this position. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application. Applicants who do not meet the minimum requirements will not be considered for the position.

Qualified, eligible applicants will move on to the next step, an Education and Experience Review, in which points will be assigned to each applicant’s education and relevant work experience provided on their application.

We encourage all applicants to share a comprehensive, concise history of their education, certification, licensing, and employment on their employment application so that we are able to accurately assess their experience. Eligible candidates will be ranked on an Eligibility List based on their total score on the Education and Experience Review.

For questions regarding this posting, please contact County of Northampton Human Resources at [email protected] 610-829-6366.

Equal Employment Opportunities – It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Job Description

GENERAL PURPOSE

The Caseworker 2 – IRES position is a part-time professional casework position within the Information & Referral Emergency Services (IRES) division, a 24-hour emergency services unit designed to provide immediate response to life crisis situations for residents of Northampton County. The primary role of this position is to provide mental health crisis services to “adults, adolescents, children, and their families who exhibit an acute problem of disturbed thought, behavior, mood, or social relationships. Service is also provided to callers who represent or seek assistance for individuals who are exhibiting these behaviors.”

SUPERVISION RECEIVED

This position reports directly to the County Casework Supervisor or Administrator.

SUPERVISION EXERCISED

This position does not exercise supervision over other functions.

ESSENTIAL DUTIES OF THE POSITION

Gather necessary information, explore the presenting problem, alleviate the immediate crisis through telephone counseling or site counseling as necessary, and provide linkage to additional services for on-going treatment.

Screen incoming calls, provide appropriate telephone counseling, consultation, and referral to the above-named populations.

Provide on-site crisis intervention, assessment, counseling, referral, and follow up to the above-named population.

Document and report on the process and outcome of crisis interventions through the use of standard reporting forms.

Delegate involuntary commitments.

Secure necessary insurance information.

Maintain continuity of client care through supervisory consultation, review of alerts from prior shifts, and attendance at case conferences.

Serve by phone in a consultative and collaborative role with community personnel who are also involved in the provision of emergency services such as: emergency room physicians, nurses, police officers, ambulance crew members, staff of other community agencies and Human Services treatment staff.

Attend staff meetings and training programs for professional enhancement.

Maintain client confidentiality at all times.

Screen calls coming into the agency after hours telephone lines for referral to the appropriate on call worker.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE– Six months of experience as a County Caseworker 1; OR

Successful completion of the County Social Casework Intern program; OR

A bachelor's degree with a social welfare major; OR

A bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of - professional social casework experience in a public or private social services agency; OR

Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator’s license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of current social case management principles, techniques and methods.

Knowledge of the basic principles and methods of program interpretation and community organization.

Knowledge of current social, economic, and health problems and their impact on the growth and development of people.

Knowledge of individual and group development and behavior and ways of working effectively with adults and children who have social, economic, emotional, or health problems.

Knowledge of social welfare policy and law as they relate to agency function and purpose and societal structures.

Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.

Ability to understand and accept the needs and rights of others and to work with adults and children who are physically challenged, mentally disabled, emotionally troubled, and economically disadvantaged.

Ability to learn, interpret, and apply relevant laws, regulations, and policies governing agency services.

Ability to learn how to conduct individual and family interviews and to use them to identify individual and family problems.

Ability to establish and maintain effective working relationships with clients, their families, other staff, outside agencies, and institutions, and the general public.

Ability to plan and organize work, prepare adequate records and reports, set priorities, and learn to maintain a caseload in an effective and timely manner.

Ability to plan, organize, and direct the work of others.

Ability to clearly express ideas verbally and in writing.

Ability to maintain confidentiality at all times.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT

Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must occasionally lift and/or move up to 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES

Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)

DESIGNATION: CAREER SERVICE

PAY GRADE: PS/GR35

UNION STATUS: PSSU

Created October 2025

Part-time employees are not eligible for benefits.

01

Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

+ Yes

+ No

02

Information to demonstrate your eligibility for this position must be provided on the application (i.e. relevant detailed experience and education). Resumes and cover letters will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for this position. Please click "yes" to demonstrate that you have read and understood this information.

+ Yes

+ No

03

Caseworker 2 Part-Time position is part of the PSSU Union, and starting salary is dictated by the Collective Bargaining Agreement. The starting salary for this position is $23.0955 per hour and is non-negotiable. Please choose "yes" to indicate your understanding of the starting wage, and that this is non-negotiable.

+ Yes

+ No

04

Do you possess a valid and current driver's license with an acceptable driving record?

+ Yes

+ No

05

What is your highest level of education?

+ Less than High School

+ High School Diploma or Equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or Higher

06

Have you successfully completed twelve (12) college credit hours of courses in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences? Note: Unofficial transcripts must be attached to confirm otherwise your application will be rejected.

+ Yes

+ No

07

Do you have a bachelor's degree in one of the following social welfare majors: Social Work, Psychology, Sociology, or Counseling? Note: Be sure to list your degree major under your education section and attach your transcripts to your application. Unofficial copies are acceptable. Official transcripts will need to be provided prior to hire. Failure to attach your transcripts could result in your application being rejected.

+ Yes

+ No

08

Do you have one (1) year of professional social casework experience in a public or private social services agency? Note: Be sure your work history reflects this.

+ Yes

+ No

09

Have you completed the County Caseworker Intern Program in a civil service position with a Pennsylvania local government agency?

+ Yes

+ No

10

If you answered "yes" to the above question, please answer the questions below regarding this internship in the text box provided. If you answered "no", please type "N/A" in the text box provided. Name of employer where you completed your internship Type of internship and duties performed Number of hours completed

11

Caseworkers interview and obtain information from caregivers, natural parents, and other individuals to complete a comprehensive needs assessment. Please select the "Level of Performance" which best describes your experience with conducting initial intake assessments.

+ I have experience conducting interviews with consumers, members of their families, and other persons in areas of foster care, adoption, adult services, preventative services, in-home health care, nursing home, or other services necessary to assess social, economic, health or physical problems to assist them in obtaining services without any direct supervision of a supervisor or manager. I was responsible for the complete, evaluative interview process including planning and scheduling the interviews, taking notes, asking follow up questions, and completing timely written assessments including a summarization of the information secured during the interview in a human services agency/field with any direct supervision of a supervisor or manager.

+ I have experience conducting initial intake assessments of applicants related to social services needs however I was not responsible for conducting the complete, in-depth interview process - OR - I have completed a Child Welfare Education for Baccalaureates (CWEB) internship of 975 hours related to this work behavior - OR - I have completed the County Social Casework Intern program related to this work behavior.

+ I have completed a human services college internship of at least 3 credit hours related to this work behavior - OR - I have completed a human services internship of at least 200 hours related to this work behavior.

+ I have completed college-level coursework related to this work behavior such as interviewing or counseling.

+ I have no experience or education related to this work behavior.

Required Question