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Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As a Dental Clinical Training Specialist, you will be responsible for improving competency, skill sets, productivity, and satisfaction of the clinical staff through orientation, onboarding, and ongoing training. The position will complete and report on assessments of competency and clinical training needs. Develops curriculum, and facilitates and evaluates training of dental clinical support staff. The position facilitates learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching to ensure effective and successful delivery is accomplished. Demonstrates PHC’s iCare values in daily work

What's Great About this Position?

+ Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.

+ Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.

+ Be creative in education content, support and educate staff, develop great relationships & create collaboration opportunities.

What You Will Do

+ Provides and coordinates dental clinical support staff orientation and onboarding training plans; provides skills training as indicated.

+ Assesses dental clinical staff training needs and recognizes new competency issues as they arise to plan for training, including group or individual training.

+ Assists in development of training plans. Contributes to the development of training curriculum, meeting evidence-based practice and standards and regulations based of the staff receiving the training.

+ Facilitates clinical staff employee training including technical skills, critical/analytical skills, and soft skills necessary for quality patient care. Partners with Training Coordinator to ensure cohesive and effective training and onboarding experience for new and existing staff.

+ Reports on training data. Analyzes information and provides feedback regarding data driven process, quality, and performance improvement.

+ Evaluates results and staff performance after training has been provided, including the quality assurance of training efforts to ensure employees are complying with organizational and regulatory standards.

+ Participates in Clinical Risk Management and related performance improvement activities. Participates in accreditation and regulatory activities including but not limited to Joint Commission, Health Resources & Services Administration (HRSA), Occupational Safety & Health Administration (OSHA), and Organization for Safety, Asepsis, & Prevention (OSAP). Participates on committees and project groups as part of an interdisciplinary team aligning.

+ Collaborates with direct supervisor and Human Resources to address performance concerns and develop a plan for employee success to include additional training as needed.

Qualifications You Need to Bring

Required:

+ Completion of accredited dental assisting program or equivalent training meeting Iowa Dental Board requirements.

+ Two years of chairside dental assisting experience

+ Proficiency using Microsoft Office and Google Suite computer applications.

+ Ability to learn and effectively use the electronic health record system.

+ Excellent customer service and interpersonal skills.

+ Effective written and verbal communication skills.

+ Detail oriented with a high degree of accuracy.

+ Demonstrates professionalism, empathy, and the ability to remain calm in high pressure situations.

+ Licenses & Certifications: Current QDA Registration through the Iowa Dental Board; *Current Basic Life Support (BLS) for Health Care Providers Certification recognized by the American Heart Association; *Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the State of Iowa. * Must be obtained with the Introductory Period if not current.

Preferred:

+ Work experience in a community health center or with Joint Commission or HRSA standards.

+ Clinic experience working with patients with varying age-related, physical, psychosocial and cultural needs.

+ Licenses & Certifications: Dental Assistant National Board Certification or higher.

We Take Care of Our People

Your experience and skills determine your base pay. PHC also offers a comprehensive benefits package, including:

+ Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays

+ License/certification fee reimbursement

+ Paid time off for continuing education & continuing education reimbursement

+ Tuition reimbursement program

+ 401k with company match

+ Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)

+ Dental insurance

+ Vision insurance

+ Life & disability insurance

+ Flexible spending & health savings accounts

+ Supplemental accident & critical illness insurance

+ Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

Join the PHC Community

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