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Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As a Clinical Training Specialist, you will be responsible for improving competency, skill sets, productivity and satisfaction of the clinical staff through orientation, onboarding, and ongoing training. The position will complete and report on assessments of competency and clinical training needs. Develops curriculum, and facilitates and evaluates training of medical clinical support staff. The position facilitates learning through a variety of delivery methods including classroom instruction, virtual training and on-the-job coaching to ensure effective and successful delivery is accomplished. Demonstrates PHC’s iCare values in daily work.

What's Great About this Position?

+ Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.

+ Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.

+ Be creative in training/education. Develop relationships with staff & being the subject matter expert.

What You Will Do

+ Provide and coordinate clinical support staff orientation and onboarding training plans; provide skills training as indicated.

+ Assess clinical staff training needs and recognize new competency issues as they arise to plan for training, including group or individual training.

+ Assist in development of training plans. Contribute to the development of training, meeting evidence-based practice and standards and regulations based on credentials of the staff receiving the training.

+ Facilitate clinical staff employee training including technical skills, critical/analytical skills, and soft skills necessary for quality patient care. CLIA Waived Testing coordination, training, and monitoring. Supports Basic Life Support training and compliance reporting. Partner with Training Coordinator to ensure cohesive and effective training and onboarding experience for new and existing staff.

+ Reports on training data. Analyzes information and provides feedback regarding data driven process, quality, and performance improvement.

+ Evaluate results and staff performance after training has been provided, including the quality assurance of training efforts to ensure employees are complying with organizational and regulatory standards.

+ Participate in Clinical Risk Management and related performance improvement activities. Participate in Joint Commission accreditation of designated chapters- Waived Testing and National Patient Safety Goals. Participate on committees and project groups as part of an interdisciplinary team aligning clinical training support with the needs of the organization.

+ Collaborate with direct supervisor and Human Resources to address performance concerns and develop a plan for employee success to include additional training as needed.

+ Performs other duties as needed.

Qualifications You Need to Bring

Required:

+ Completion of an accredited nursing program accepted by the Iowa Board of Nursing for candidates with LPN or RN licensure or high school diploma or equivalent for candidates with MA certification.

+ 5 years clinical nursing or clinic experience

+ 1 year of work experience providing/coordinating training

+ Effective verbal and written communication skills

+ Basic computer skills including Microsoft Office applications.

+ Able to consistently meet departmental work schedule as designated.

+ Ability to create education/curriculum for training and in-services with an understanding of adult learning.

+ Familiarity with procedures and healthcare equipment and practices used in medical/dental clinics or programs.

+ Ability to interpret, adapt and apply guidelines and procedures.

+ Ability to maintain effective and organized systems to ensure information management.

+ Maintain high standards of courtesy, customer service and cooperation with coworkers, patients and visitors, and exceptional job performance.

+ Capacity to maintain accurate records and exercise discretion in handling confidential information.

+ License/Certifications: Registered Nurse or Licensed Practical Nurse licensed to practice in the State of Iowa or current Medical Assistant Certification or Registration issued by AAMA, AMT, NCCT or NHA; BLS certification as an instructor*; Mandatory Reporter Training approved for the State of Iowa*;Current driver’s license with proof of insurance

* Must be obtained with Introductory Period if not current.

Preferred:

+ Community Health Center experience in clinic setting

+ Experience training adult learners

+ Bilingual in English/Spanish

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $57,200 - $71,500 annually. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $85,800 annually. PHC also offers a comprehensive benefits package, including:

+ Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays

+ License/certification fee reimbursement

+ Paid time off for continuing education & continuing education reimbursement

+ Tuition reimbursement program

+ 401k with company match

+ Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)

+ Dental insurance

+ Vision insurance

+ Life & disability insurance

+ Flexible spending & health savings accounts

+ Supplemental accident & critical illness insurance

+ Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

Join the PHC Community

| PHC Talent Community (https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1a81e9ec-0004-4bf2-aadc-f982de3a9509&ccId=19000101\_000001&lang=en\_US&selectedMenuKey=CurrentOpenings) | Facebook (https://www.facebook.com/primaryhealthcareiowa) | Instagram (https://www.instagram.com/phciowa/) | LinkedIn (https://www.linkedin.com/company/primary-health-care-iowa/mycompany/verification/) | TikTok (https://www.tiktok.com/@phciowa?\_t=8Wy7yQMltsI&\_r=1&fbclid=IwAR3eYN31kfbNlQj1vmHoMlkGwCN5oZkmlwmxOs1OSAGcM7pdbykWuiulBqs)

Monday - Friday, 8am - 5pm

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