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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub** **Function:

Customer Service Operations

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is searching for the best talent for a Manager for CAPLYTA's Patient Assistance Program Integration located in Horsham, PA or Titusville, NJ. This is a duration-based role.

About Neuroscience

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Neuroscience team tackles the world’s toughest brain health challenges including multiple sclerosis, Alzheimer’s disease, Parkinson’s disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

**Purpose:** This role is vital for improving patient outcomes in Neuroscience for CAPLYTA® by enhancing access to patient assistance. The Manager, CAPLYTA Affordability Solutions Integration will help lead in transitioning CAPLYTA’s patient assistance program from Intra-Cellular to Johnson and Johnson Innovative Medicine’s Patient Experience and Customer Solutions (PECS) organization.

This individual’s primary responsibilities will include:

+ Operational management of patient assistance programs at the time of transition from Intra-Cellular to Johnson and Johnson Innovative Medicine

+ Support integration lead in conducting program assessment of existing CAPLYTA patient assistance program

+ Participate in shaping the recommendation on when and how to transition existing CAPLYTA patient assistance program to J&J PECS.

+ Lead vendor migration plan for patient assistance program transition

+ Co-lead and/or transition ongoing management of migrated programs to ensure seamless impact for customers

+ Enable tracking and reporting methods to improve program performance understanding and continuous improvement.

+ Analyze program data for insights that inform strategic decisions and strengthen partner alignment.

The goal of CAPLYTA affordability programs is to simplify requirements for patients, providers, and field support while enhancing accessibility. Building partnerships within the cost support ecosystem is essential for streamlining program management and improving satisfaction.

Collaboration with counterparts is crucial for establishing tracking, reporting, and analysis methods to evaluate both new and existing program performance. This role requires insightful analysis based on program health to drive continuous improvement.

Commitment to direct communication, accountability, and budget awareness is key to the success of financial services initiatives that ultimately enhance patient health outcomes.

Qualifications / Requirements:

Education:

Bachelor's degree required

Experience and Skills:

+ **Experience:** Minimum of 6 years in healthcare business required; experience in pharmaceutical cost support preferred.

+ **Domain Expertise:** Experience in patient access, call center operations and patient experience.

+ **Leadership:** Ability to lead and influence team members without direct authority; comfort in ambiguous environments preferred.

+ **Data Platforms:** Familiarity with data platforms for compliant patient access and affordability programs preferred.

+ **Analytics Skills:** Strong ability to interpret data for business strategy and success metrics preferred.

+ **Program Management** : Oversight of multiple interconnected projects, ensuring each contributes to the program's goals, avoiding redundancy, optimizing efficiency, and tracking overall progress across the entire integration.

+ **Communication Skills:** Excellent verbal and written skills to simplify complex concepts and engage effectively with diverse stakeholders.

+ **Collaboration:** Effective in team environments; skilled in coordinating activities and building partnerships.

+ **Resourcefulness:** Use knowledge and resources to resolve customer problems and ensure satisfaction; embrace challenges and risks.

+ **Accountability:** Set and own ambitious goals with proactive follow-through.

+ **Flexibility:** Adjust priorities dynamically in response to changing circumstances; comfortable in complex environments.

The anticipated base pay range for this position is $100,000 to $172,500.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

+ Vacation – up to 120 hours per calendar year

+ Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

+ Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.

\#LI-Hybrid

The anticipated base pay range for this position is :

$100,000 to $172,500

Additional Description for Pay Transparency: