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Purpose:

Responsible for ensuring guest satisfaction with food service utilizing customer service skills. Delivers and serves nutritionally appropriate and attractive meals in a timely manner. Practices appropriate food handling techniques and food safety procedures in all aspects of job.

Responsibilities:

+ Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers.

+ Adheres to department procedures regarding the operation of all food service equipment.

+ Communicates customer complaints and concerns effectively with other health care team members.

+ Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines.

+ Serves patient meal tray using the designated department script, to include proper patient identification.

+ Distributes and collects menus from patients; obtains selected menus from patients according to departmental procedures.

+ Displays customer service skills when responding to meal service requests, resulting in a satisfied customer.

+ Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control.

+ Work permit required if under 18 years old.

Preferences:

+ Customer Service experience

+ Food Service experience.Licensure, Certifications, and Clearances:

+ Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran