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COURT CUSTOMER SERVICE REPRESENTATIVE

SUPERIOR COURT OF FULTON COUNTY

JOB ANNOUNCEMENT FOR THE POSITION OF

COURT CUSTOMER SERVICE REPRESENTATIVE

_SALARY GRADE 13: $48,093_

Unclassified Position

(Current Vacancy in Justice Resource Center)

CLOSING DATE: October 26, 2025

**THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS**

FOR RECRUITMENT ONLY

The Superior Court of Fulton County Georgia (“Court”) has an exciting opportunity for an experienced Court Customer Service Representative.

Superior Court is Georgia's busiest trial court of general jurisdiction. The Court seeks to provide a forum in which legal disputes between citizens can be resolved in a fair and efficient process with attention to equal access, impartiality, efficiency, and safety. After joining the Court, you will become part of a fast-paced team dedicated to providing the citizens of Fulton County with the service they deserve.

Job Summary** **:

The purpose of this classification is to provide information and customer service regarding court services.

Essential Duties:

Performs customer service functions: provides information/assistance regarding court services, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; researches problems/complaints; initiates problem resolution.

Identifies errors and problems; initiates problem resolution; maintains and updates division files.

Provides information regarding services and fees; inputs data into computer system. Processes returned mail: manages and compiles returned mail:

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Operates or uses various equipment and supplies in order to complete work assignments: operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

Communicates with supervisor, other employees, the public and other individuals as needed to coordinate work activities, review status of work, exchange information or resolve problems.

Qualifications:

Knowledge, Skills, and Abilities:

Requires knowledge of rules, regulations, policies, and procedures governing area of assignment. Theories and principles of basic mathematics. Billing, payroll, and/or procurement practices. Principles and practices of filing and basic records management. General office practices, procedures, equipment, and technology.

Requires skill in delivering high quality, customer-focused service. Scheduling meetings, appointments, and special events. Creating and maintaining specialized filing systems and records. Using spreadsheet, database, word processing, presentation, and other software to Gather, organize, and presenting information. Building sustainable working relationships with other County personnel, officials, and the public. Communicating effectively with coworkers, supervisor, and the public. Generating enthusiasm and support for program objectives.

Education and Experience:

High School Diploma or GED required; and two or more years of experience in customer service; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Licensing Requirements:

May require a valid Georgia driver’s license.

Physical Requirements:

Work is typically performed in an office-like environment. May work in high conflict situations and with difficult, sometimes dangerous parties. Positions in this class typically require stooping, kneeling, crouching, reaching, sitting, standing, mobility, fingering, grasping, driving, talking, hearing, seeing, and repetitive physical motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Performance Metrics:

Factor 1: Decision-Making

**Operational** : In carrying out the process, there is a choice as to what and how operations will be completed.

Factor 2: Complexity

**Patterned** : Studies information to determine what it means and how it fits together in order to get practical solutions.

Factor 3: Purpose of Contact

**Collect/Exchange Information** **:** Purpose is to exchange or collect information. Involves relaying learned information that the receiver can readily understand in order to solve factual problems, errors, or complaints.

Factor 4: Line/Staff Authority

**Individual Contributor** : No supervisory accountability.

_This job description indicates, in general, the nature and level of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of the incumbent. It is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities. Incumbent may be asked to perform other duties as required._

_Superior Court of Fulton County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Applicants may request a copy of the County’s EEOP Utilization Report by contacting Superior Court Human Resources at [email protected]._

Department: Justice Resource Center

This is a non-management position

This is a full-time position

Salary grade: 13: $48,093

Closing date: October 26, 2025