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The Inside Sales Specialist (ISS) approaches customers consultatively and systematically to understand their business objectives. The ISS owns the identification of new growth opportunities via lead qualification and is responsible for the support of existing revenue base by providing day-to-day quoting, issue resolution, and support of our sales account owners. This role includes both transactional and strategic responsibilities, ranging from handling day-to-day inquiries to managing complex quote requests and lead qualification.

ESSENTIAL FUNCTIONS Transactional Responsibilities

+ Respond to day-to-day inquiries (standard product quoting, order status & tracking).

+ Monitor shared inbox and route complex questions to account owners.

+ Enter and update customer information in the company database (SFDC).

+ Process order changes and expedited orders following standard procedures.

+ Expedite sales orders and inquiries under direction.

+ Refer questions regarding order terms or engineering to appropriate associates.

Strategic Responsibilities

+ Handle complex or technical quote requests.

+ Collaborate with production, engineering, and product managers for pricing.

+ Review new leads from webforms, trade shows, and other sources.

+ Identify and support new business opportunities and accounts in designated territory.

+ Conduct outbound prospecting and relationship-building activities.

+ Participate in outbound prospecting calls to support PD/Strat initiatives.

+ Check SFDC for duplicate requests and verify if the customer is an existing account.

+ Use routing guides to assign qualified leads to account owners.

+ Assist field sales with large account maintenance and growth.

+ Monitor customer performance and identify opportunities to increase revenue.

+ Recommend special order pricing and profit margin determinations.

+ Participate in sales promotion, distribution, and pricing programs.

QUALIFICATIONS Education & Experience

BA/BS in a related field with 0–2 years of experience in sales or customer service

OR

Associate degree with 5 years of experience in sales or customer service

Skills & Knowledge

+ Strong written and verbal communication skills

+ Effective problem-solving and data analysis abilities

+ Organizational and time management skills in a fast-paced environment

+ Ability to understand and communicate basic technical features

+ Strong interpersonal and influencing skills

+ Intermediate to advanced proficiency in MS Office, CRM, ERP, and reporting tools (Outlook, Excel, Word, JDE, Salesforce.com, Business Objects)

+ Familiarity with professional sales techniques (value selling, project selling, overcoming objections)

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

About Gems Setra

Gems Setra is a leading global supplier of sensing and monitoring technologies, operating within the Precision Technologies platform of Ralliant Corporation. Through our comprehensive portfolio of premium sensing products, we deliver solutions to customer problems and challenges. As two Fortive businesses merged in 2022, Gems Setra's vision is to connect our customers to their environment to create a safer, healthier, more sustainable world. Gems Sensors product offerings include a range of products that encompass liquid level, flow, and pressure sensors, miniature solenoid valves, proximity switches, and integrated fluid management solutions. The Setra Systems product line offers an extensive selection of high-quality sensing instruments for humidity, current, vacuum, energy, and pressure measurements. At the heart of our combined company's mission lies a shared dedication between Gems Sensors and Setra Systems to deliver high-quality sensing solutions, backed by reliable customer support on a global scale. As a part of Ralliant, we embrace a culture of innovation, driving progress and empowering advancements in the industries and customers we serve.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 58100 - 107900