"Alerted.org

Lottery Field Service Technician II

Location:

CO Statewide, CO, US

Requisition ID: 18310

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

Brightstar is seeking a fresh, new leader for the South Denver, CO area to serve as a Field Services Supervisor. Suppose responsibilities such as leading a team, facilitating and/or participating in cross-functional meetings, developing action items, and monitoring and reporting project milestones in the gaming industry excite you. In that case, this is the career for you!

+ Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.

+ Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.

+ Maintain equipment to promote the continuous operation of Brightstar equipment.

+ Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning, and/or minor adjusting of the malfunctioning component.

+ Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.

+ Deliver marketing supplies and consumable items, such as paper, ribbons, and betslips, and track their inventory.

+ Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.

+ Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Qualifications

+ High school degree or GED equivalent required.

+ At least 1 - 2 years of experience in a customer service-related position.

+ At least 1 -2 years of experience in technical repairs.

+ Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.

Physical Requirements

+ Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).

+ Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.

+ May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

\#LI-LF1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting salary range is _$44,283 - $55,120_ . The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles may be eligible for short-term incentive or other discretionary bonuses. More senior roles maybe eligible for long-term incentive bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.